Medical Office Assistant

Job Title

Medical Office Assistant

Benefits

Dental insurance, health insurance, paid time off, vision insurance, medical, dental, and vision insurance, life insurance, disability insurance, 403(b) retirement plan, paid time off, paid holidays, flexible spending account (FSA), employee assistance program (EAP)

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services.

Responsibilities

Receptionist Functions:

• Greets and assists internal and external customers upon entering the facility in a professional manner.
• Answers the main switchboard in a timely, courteous manner. Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.

Medical Office Assistant Functions:

• Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
• Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed. Verifies address and phone number of all individuals served at time of check in.
• Collects fees, writes receipts and records cash receipts.
• Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients. Instructs patients on pay scales or fees.
• Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
• Makes requests for interpreters as needed

Qualifications

• High School diploma or equivalent required; some college or additional technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Proficiency in the MHRC MIS System demonstrated within three months of employment.
• One year office experience or experience in the healthcare field is preferred.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm. Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence. Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC's service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff's Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital's adult inpatient psychiatric unit. MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties. Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: