Curriculum Developer/Trainer, AACU Employee Training and Development

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the People Team within the American Airlines Credit Union. The role is responsible for providing in-house, online and on-site training in the methodologies of loan system functionality, correct lending procedures and loan underwriting in accordance with Credit Union policies.

What you'll do

• Deliver product, procedural and system training on lending, loan processing and numerous other topics to specific workgroups
• Create high-quality print and web-based curriculum, manuals and job aids, often under short time constraints
• Facilitate and customize training programs for lenders and other staff to meet operational needs
• Review internal Policies and Procedures for accuracy and clarity
• Create an outstanding employee training experience
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​ High School diploma or GED equivalent

 

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in an area of study relevant to the position
• Two to five years recent consumer lending or loan processing experience

 

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of AACU systems including MeridianLink, Episys, and Synapsys
• Knowledge of AACU loan products and underwriting guidelines
• Skilled in project management with the ability to manage all aspects of a training class
• Knowledge of credit union lending procedures
• Ability to demonstrate excellent presentation skills
• Ability to motivate a class of adult learners
• Ability to recognize when employees require additional help
• Ability to demonstrate excellent written and oral communication skills
• Ability to display a passion for helping employees excel in serving our members
• Ability to match appropriate products and services with members
• Ability to take complicated information and deliver it in an easy to remember format
• Ability to handle multiple and competing priorities
• Ability to work independently with minimal supervision as well as in a team environment
• Ability to travel along with some shift changes for training events
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.