Clinical Application Specialist

Clinical Applications Specialist (CAS)

Circle's vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular's 'cvi42' is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview:

The Clinical Applications Specialist (CAS) is responsible for product training and application support during web session or hospital on-site sessions, as well as trouble shooting, software installation and upgradation for customer sites. The CAS works very closely with Circle's Account Sales Executives who are charged with developing account relationships and deployment of Circle sales strategies to acquire new hospitals customers or sell additional licenses into our existing base, hospitals or MRI clinics.

Additionally, the CAS supports the Account Sales Executives who are responsible for deploying corporate resources for solutions selling, to help our customers achieve their CMR, CT, Structural Heart or EP market objectives, through our comprehensive product platforms and service offerings. The CAS will support the Account Sales Executive during the early part of the sales cycle and after the sales closing with product demonstrations, installations and customer follow up.

The CAS will report to the Director, Regional Sales APAC.

General Responsibilities:

• Product training to customers and business partners
• Pre-sales product demonstrations online, at congresses and on-site at hospitals
• Establishing and managing customer relationships
• Supporting educational partnerships with key-opinion leaders and training centers
• Acquire good product knowledge and keeping up-to-date with developments in the cardiac imaging field
• Setting up documentation for pre or post customer training, such as quick guides, presentations, tutorials, turning customer into power-users, etc.
• Provide customer feedback to the development team
• Documentation of all customer contacts via Circle's CRM platform, SFDC
• Remote installation and configuration of Circle software, on-site visits as necessary and or in conjunction with Circle's IT Sales Support team
• Remote technical support to solve customer questions
• This person will be supporting clients throughout the APAC region

Required Skills/Experience:

• A strong background in medical imaging. Experience with cardiac MRI, CT, EP and structural heart post-processing applications is an asset
• Excellent communication skills and ability to teach
• Pro-active, outgoing personality with excellent communication skills
• Customer friendly and problem solving oriented, representative and responsible
• Committed and showing initiative
• Ability to work both in a team environment and independently
• Ability to travel ~ 40% Eastern Europe and Scandinavia
• Previous experience with Circle's products is considered as an asset

About the Benefits:

• Competitive compensation and vacation
• Flexible working arrangements
• Employee Wellness Program
• Professional development and tuition reimbursement program
• Gratifying internal recognition/kudos programs
• Annual salary review – based on company and individual performance
• Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world.