Customer-Facing Project Manager (Onboarding & Delivery)

Customer-Facing Project Manager (Onboarding & Delivery)

Full time

3 days in office 2 days remote

At Hyve Solutions, we partner with some of the world's leading technology companies to deliver scalable infrastructure and operational excellence. We're looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.

In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You'll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.

What You'll Do

Own the Customer Experience

• Serve as the primary point of contact for customers throughout onboarding and project delivery
• Build trusted relationships and ensure clear communication, alignment, and confidence
• Lead customer-facing meetings including onboarding, status updates, and executive reviews
• Proactively manage expectations, risks, and escalations

Drive Project Delivery

• Develop and manage project plans, timelines, and deliverables aligned to customer and business goals
• Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity
• Coordinate cross-functional teams to ensure on-time, high-quality delivery

Translate Customer Needs into Action

• Lead discovery sessions to define business, technical, and operational requirements
• Convert customer requirements into actionable plans and aligned internal execution
• Ensure alignment between customer expectations and Hyve's capabilities

Ensure Readiness & Execution

• Validate that all key inputs are in place, including data, integrations, and operational readiness
• Identify and resolve gaps that may impact timelines or delivery quality

Lead Governance & Decision-Making

• Manage risks, issues, and dependencies across projects
• Drive alignment on priorities, trade-offs, and delivery plans
• Ensure customer requirements are clearly defined, validated, and feasible before execution

Support Successful Launch & Stabilization

• Lead go-live readiness and transition to operations
• Support post-launch stabilization and ensure customer success

Improve & Scale

• Capture feedback and lessons learned to improve delivery processes
• Contribute to scalable, repeatable onboarding frameworks

What You Bring

• 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)
• Experience managing customer relationships, including executive stakeholders
• Experience with onboarding, implementation, or integration projects
• Strong communication, stakeholder management, and problem-solving skills
• Ability to manage multiple projects in a fast-paced environment
• Familiarity with Agile, Waterfall, or hybrid delivery approaches
• PMP or similar certification is a plus

Who You Are

• A customer-first thinker who measures success through customer outcomes
• A strong communicator who bridges business, technical, and operational teams
• Highly organized and execution-focused
• Comfortable working in dynamic environments
• A proactive problem-solver
• Passionate about scalable, repeatable processes
• Willingness to travel domestically and internationally to support project sites may be required as business needs

Salary Range -$80,000-120,000

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.