Guest Service Agent

The hotel seeks a friendly front desk agent to work a mix of morning and afternoon shifts. Must be available to work weekends. This is a guest facing position and the individual must enjoy working with the public. This is a part time position (20 - 25 hours per week). Starting at $20.54/hr. Property Location: 10393 Reed Street - Westminster, Colorado 80021 What you can expect from us Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus. What you will do Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day‑to‑day activities Ability to speak and receive direction (written and verbal direction) in English Pay Range $19.91 - $29.22 The starting wage may be above the minimum rate, based on relevant experience, skills, and education. #J-18808-Ljbffr Drury Hotels