Field Service Technician - NYC, Downtown Bklyn, Queens Locations

Field Service Technician

Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include NYC, Downtown Brooklyn & Queens.

We are looking for motivated hands-on Field Service Technician(s). The ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or "fixing the customer" by correcting the client's expectations.

Responsibilities include:

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Manage and maintain a highly accurate parts inventory via handheld device
• Receive, prioritize and accurately close service calls via handheld device
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate equipment problems and solutions to fellow technicians
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Computer literate and basic knowledge of networking
• Electronic & mechanical experience/aptitude
• Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
• Professional appearance and manner skills
• Customer service oriented
• Excellent communication skills
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Team player, reliable, punctual and possessing a positive attitude
• Commuting knowledge of NYC, Downtown Brooklyn & Queens.

Benefits include:

• Competitive Salary (based on experience)
• Cell Phone & transportation expenses
• Paid Holiday, Vacation and Sick Time