Field Service Technician NYC
Chemstar WATER
Field Service Technician
The Field Service Technician is the face of Chemstar WATER to our customers. You will maintain and optimize cooling systems, boilers, cooling towers, potable systems, direct evaporative cooling equipment, and heat exchangers, ensuring water quality and equipment uptime. You will conduct water testing, analysis, and consultation, working closely with our Technical and Commercial teams to exceed customer expectations.
The responsibilities include:
- Executing the scope of work for each customer site, planning visits with the right PPE, parts, and chemicals
- Testing, analyzing, and documenting water samples in the Chemstar online reports app, adjusting chemical feed rates as needed
- Service and maintenance of equipment, including pumps, chemical tanks, controllers, boilers, and cooling towers
- Building relationships with customers at every level, from operators to decision-makers, identifying improvement opportunities and growth
- Managing chemical inventory and handling chemicals at customer sites to minimize delivery frequency
- Following all safety protocols at Chemstar WATER and customer locations
- Submitting service and lab reports within 24 hours, responding to communications within one business day, and addressing missed services within 48 hours
- Maintaining a clean, professional company vehicle and keeping your digital calendar current
Success looks like:
- 100% testing and reporting compliance
- Strong customer relationships across every account
- Accurate documentation that supports proper billing
- Clear communication of risks when customers delay recommended actions
What you bring:
- 2 year industrial degree or 3+ years of water treatment or field service experience
- Strong problem solving in ambiguous situations
- Openness to feedback and a drive to learn
- Innate desire to do the right thing
- Familiarity with Association of Water Technologies testing standards, or willingness to learn, plus basic plumbing and electrical skills
- Excellent written and verbal communication
- Ability to lift 50 lbs, work in hot environments, and climb ladders to rooftops
- Clean background required for government sites
- Valid driver's license and U.S. citizenship required for government sites
Vacancy posted 4 days ago
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