Facilities Operations Manager

Client: Well-Established Facilities Services Organization Title: Facilities Operations Manager Salary: $115,000-$125,000 Location: Downtown Manhattan Role Description This is a unique opportunity to join a well-established, highly respected facilities services organization supporting a large, high-profile campus environment in New York City. This individual will serve as the primary on-site leader, with full accountability for day-to-day performance, team oversight, issue resolution, and adherence to service expectations and contractual KPIs. The ideal candidate brings strong leadership experience in campus facilities operations, a proactive management style, and the ability to lead in a demanding, client-facing environment. Key Responsibilities Lead and manage daily operations across a multi-building campus, ensuring consistent execution of engineering and janitorial services. Provide full operational oversight for service delivery, staffing, quality, and overall site performance. Serve as the primary point of contact for client stakeholders, maintaining strong relationships through responsive communication, transparency, and proactive issue resolution. Oversee work order activity to ensure all requests are properly assigned, tracked, documented, and closed out in a timely manner. Drive performance against contractual KPIs and service standards, using reporting tools and operational data to monitor results and identify areas for improvement. Maintain a strong leadership presence on site, including regular walkthroughs, inspections, and direct visibility with both teams and client leadership. Lead, coach, and develop site leadership and frontline teams, including engineering leadership, supervisors, and foremen. Ensure proper staffing levels and alignment of resources across buildings, shifts, and operational priorities. Manage vendor performance and ensure compliance with quality, safety, and service expectations. Conduct routine audits and inspections of engineering and janitorial operations, implementing corrective actions as needed. Promote a culture of accountability, professionalism, and continuous improvement across the campus operation. Partner with internal and external stakeholders to resolve operational challenges and improve efficiency, consistency, and service quality. Qualifications 5–7 years of leadership experience in facilities management, janitorial operations, engineering operations, or related environments. Required experience managing operations within a higher education, university, or campus setting. Required experience overseeing both engineering and janitorial functions. Strong background working in union environments, including 32BJ or similar. Proven success managing complex, high-visibility, client-facing operations. Experience working in KPI-driven environments with a strong focus on accountability, reporting, and service delivery. Strong leadership, communication, organizational, and problem-solving skills. Proficiency with Microsoft Office and facility management, work order, and reporting systems. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.aa415a4b-8b21-40fc-a65c-70d2b25ca29a