Player Ambassador-Starter

Job Details Location: Wigwam Golf Club - Litchfield Park, AZ 85340 Position Type: Full-Time or Part-Time Education Level: High School or G.E.D. Salary Range: $15.15 - $15.15 hourly Travel Percentage: None Job Shift: Weekdays and Weekends Job Category: Other Under general supervision, the Player Ambassador/Starter interacts with all guests in a professional and courteous manner while starting and monitoring course play. This position has frequent guest contact and provides services that ensure each guest receives an exceptional experience. The Player Ambassador/Starter is also responsible for observing activity on the golf course, maintaining awareness of guest safety and course conditions. This includes politely requesting that non-golfers or trespassers leave the course when necessary, escalating concerns to management as appropriate, and remaining alert to animals or other creatures on the course to help maintain a safe and enjoyable environment. Duties and Responsibilities Team Values Cultivating a positive teamwork environment. Being efficient with time at work. Communicating effectively with management, co-workers and guests. Being flexible. Maintaining integrity in all conversations and actions. Consistently reporting to work on time prepared to perform duties of position. Following internal procedures and external regulations; and bring report issues to management. Guest Experience & Customer Service Meet and greet all guests in a warm, friendly, and welcoming manner. Provide exceptional customer service, including greeting guests on the first tee and offering items such as scorecards and pencils. Maintain contact and communication with guests throughout the day to assess their on-course experience and share concerns or issues with management as needed. Course Monitoring & Play Management Drive the course to monitor pace of play, etiquette, and overall golfer experience. Assist bottleneck groups to improve pace by helping, as necessary, with repairing divots, raking bunkers, or other quick course-care actions. May serve as a spotter and assist golfers on difficult or 'blind' holes. Maintain a radio on hand at all times to communicate with Golf Shop staff regarding tee time modifications, no-shows, and member names, ensuring timely updates and seamless operations. Stay alert to wildlife or other creatures on the course and communicate any potential safety or play-impacting issues to management. Event & Tournament Support Assist with large and small group golf events by labeling bags, loading/unloading golf bags, and shuttling golfers to the range. Course Care & Maintenance Support Pick up trash such as tees, cigarette butts, and garbage around the course. Empty garbage cans around the course or halfway houses as needed. Check on-course restrooms for cleanliness and product refills when passing by; resolve any issues or elevate to management if needed. Swap out inoperable golf carts on the course, towing carts back when necessary. Pick up range balls in the fairway and return them to the driving range. Safety & Incident Response May assist in completing accident and incident reports for golfers. May be required to politely request that non-golfers and trespassers vacate the golf course, escalating to management if additional support is needed. Observe and report any safety hazards or unusual activity on the course to management. Cross-Departmental Support Support other departments with their duties when requested or assigned. Other Responsibilities Attend meetings and trainings, as scheduled. Conform with all safety standards and use of all appropriate safety equipment. Performs all other duties, as assigned. Qualifications Education and Experience High school / GED. Minimum one (1) year of participation in the game of golf on a recreational basis. Previous experience in a customer-service-related position. Skills and Abilities Understanding of the rules and regulations of golf and proper course etiquette. Strong communication skills with guests and fellow team-mates in a professional, friendly manner. Possess an outgoing personality with a desire to positively represent the golf course. Operate and drive a golf cart. Work independently in the absence of supervision. Understand and follow oral and written instructions. Keep accurate records of daily activities. Ability to be flexible and adapt to changing needs. Ability to use Radio. Computer Skills Ability to use employee self-service on company’s human resources/payroll database. Certificates, Licenses, Registrations Valid State Driver’s License (required for driving golf carts). Schedule and Availability Part‑Time Positions – Busy Season: require a minimum of 3 shifts per week (including weekends), 4 shifts in weeks following overseeding. Non‑Peak Season: Minimum 1 shift per pay period. Full‑Time Positions – Busy Season: up to or near 40 hours per week, including overtime as needed. Non‑Peak Season: Minimum 30 hours per work week, with possibility of additional hours. Work may include weekends and holidays; must be reliable and meet attendance requirements. Physical Demands Drive, move around the golf course by golf cart and/or walking. Standing for long periods of time. Requires physical endurance including bending. Regularly required to talk and actively listen. Specific vision abilities including close vision, ability to adjust focus, and manual dexterity with eye‑hand coordination. Work around people. Must use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. Exposure to noise, dust, heat and inclement weather conditions. Lifting and carrying equipment, such as golf bags, which may weigh up to 50 pounds or more. OSHA Category Category II: Position Personnel who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency. Benefits Part‑Time Benefits Direct Deposit Free Parking Paid Sick Leave Free Golf Golf Shop Discounts Waiting periods may apply. Full‑Time Benefits Health Insurance Direct Deposit Free Parking Vacation Holidays Paid Sick Leave Free Golf Golf Shop Discounts Waiting periods may apply. Equal Opportunity Employer EOE. #J-18808-Ljbffr Jdm Golf