Office Manager

Job Description

Job Description

Golden Family Chiropractic is hiring a Patient Care & Experience Coordinator to join our small, fast-paced prenatal, pediatric, and family chiropractic office.

This is a highly hands-on, patient-facing position for someone who communicates confidently, learns quickly, moves with urgency, notices what needs to be done, and enjoys creating an exceptional experience for patients and families.

Our office moves quickly. You may be greeting a mom and baby, rooming another patient, preparing someone for nervous system scans, looking ahead at the schedule, helping with a new patient, and making sure the next room is ready within the same few minutes.

We will train you hands-on in chiropractic, our systems, and our specific processes.

You do not need previous chiropractic experience.

What we do need is someone who can learn in motion, recognize repeatable patterns, apply feedback quickly, and become increasingly independent as they are trained.

Schedule

This position is approximately 36+ hours per week .

• Monday: 8:00 AM to 5:00 PM
• Tuesday: 1:00 PM to 7:00 PM
• Wednesday: 8:00 AM to 5:00 PM
• Thursday: 1:00 PM to 7:00 PM
• Friday: 8:00 AM to 12:00 PM
• Saturday: 7:00 AM to 11:00 AM

Reliable availability for the full schedule, including Saturdays, is required.

What You’ll Be Doing

Responsibilities will include:

• Greeting and building relationships with patients and families
• Rooming patients and keeping patient flow moving
• Looking ahead at the schedule and anticipating what needs to happen next
• Performing nervous system scans, including thermal, HRV, and sEMG scans
• Preparing for new patient visits, re-exams, and wellness visits
• Supporting new patient flow
• Completing first-visit documentation in ChiroHD
• Scheduling and rescheduling patients
• Supporting new patient and reactivation scheduling
• Answering phones and communicating with patients
• Patient follow-up and correspondence
• Provider letters, re-exam letters, and care plan completion letters
• Taking payments and learning basic financial processes
• Google review requests
• Keeping our in-office review board current
• Tracking and celebrating patient milestones
• Postpartum goodie bags, cards, gifts, and thoughtful touches
• Helping monitor patient retention
• Noticing when patients may be becoming disengaged
• Seasonal decorations
• Patient raffles, games, and office activities
• Helping support workshops and events
• GFC Facebook and community updates
• Bringing ideas for improving patient engagement and the overall office experience

The Person We’re Looking For

You may be a great fit if you:

• Comfortable with babies and children
• Learn quickly
• Naturally notice what needs to be done
• Move with urgency
• Can stay warm and personable while keeping things moving
• Speak clearly and confidently
• Are comfortable leading patient interactions
• Learn well by doing
• Take notes and ask thoughtful questions
• Apply feedback quickly
• Remember and build on what you’ve already been taught
• Enjoy being busy
• Can shift between responsibilities without becoming overwhelmed
• Are comfortable around pregnant moms, babies, kids, and families
• Take initiative instead of waiting for constant direction
• Enjoy making people feel known and cared for
• Bring ideas to the table
• Want a role you can grow into and truly own

About the Pace

This is a busy office.

Patients should feel welcomed, loved, known, and cared for.

At the same time, patient flow needs to stay moving.

You need to be comfortable greeting someone warmly, confidently leading them where they need to go, recognizing who is next, preparing the next space, and continuing to look ahead.

You will receive hands-on training.

We do not expect perfection while you are learning.

We do expect you to actively participate in training, learn by doing, take feedback, recognize patterns, and begin taking ownership of repeatable responsibilities fairly quickly.

Growth + Ownership

As you become confident in the fundamentals of the role, you’ll take more ownership of areas such as:

• Patient retention
• Google reviews
• Patient milestones
• Patient engagement
• Office experience
• Seasonal activities
• Community involvement
• Patient follow-up
• Creating thoughtful touchpoints throughout the patient journey

A big part of this role is noticing opportunities and bringing ideas forward.

We want someone who eventually says:

“I’m noticing patients tend to disengage around this point. Could we try something here?”

or:

“We have several families reaching a milestone. Could we do something special to celebrate them?”

Compensation

$19 to $21 per hour, based on experience

We conduct a 90-day performance and pay review based on growth, consistency, independence, and ownership of the role.

After 90 days, team members may also become eligible for an individual quarterly performance bonus based on areas such as patient retention, reviews, engagement, follow-through, and contribution to the patient experience.

Benefits

• PTO
• Paid holidays
• Paid required training
• Paid seminars and team development
• Complimentary chiropractic care
• Quarterly performance bonus eligibility after 90 days
• 90-day performance and compensation review
• Hands-on training
• Opportunity to grow within the practice

\nCompany Description

Golden Family Chiropractic is a family-focused chiropractic practice in Charlotte, NC, specializing in prenatal, postpartum, pediatric, and family care. We’re a small, close-knit team that values genuine relationships, a warm patient experience, and creating an environment where families feel known, welcomed, and cared for from the moment they walk in.

Company Description

Golden Family Chiropractic is a family-focused chiropractic practice in Charlotte, NC, specializing in prenatal, postpartum, pediatric, and family care. We’re a small, close-knit team that values genuine relationships, a warm patient experience, and creating an environment where families feel known, welcomed, and cared for from the moment they walk in.