After Sales Service Coordinator

After Sales Service Coordinator

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum has an immediate direct-hire opportunity for an After Sales Service Coordinator at our service center in Virginia Beach, VA! The work schedule is M-F 730 am- 4 pm. The After Sales Service Coordinator facilitates growth and profitability for the After Sales and Service Organization through strong commitment to delivering high-quality customer service to all Busch customers (internally and externally) ensuring that customer's expectations are met every time. They must be able to manage the entire service/sales process and have knowledge of all the After Sales Service offerings. The After Sales Service Coordinator provides proactive steps to contact customers on potential opportunities and existing and completed service activities. They will work with the customer and the service organization in scheduling, tracking, and completing order processing for service activities. If you are an enthusiastic customer service administrative professional with 5+ years of experience in a production or manufacturing environment, apply NOW for an opportunity to find out why Busch Vacuum is an amazing place to work!

Job Responsibilities:

• Support the development, implementation and operation of programs to promote the sale of After Sales Service products including service contracts, routine maintenance services, preventative and predictive maintenance services, spare parts, pump remanufacturing and training programs
• Proactive follow up on sales leads and quotes while supporting the regional sales targets and drive customer satisfaction through proactive customer support
• Assist in investigating problems related to customer satisfaction. Report to the National Service Sales Manager on the status of activities
• Prepare service proposals, estimates and pricing and coordinate timely follow up by the Field Service Specialist with the customer
• Proactively communicate with other areas of the business on problematic installations such that corrective action can be taken in a timely manner to ensure customer satisfaction
• Administratively assist the National Service Sales Manager and Field Service team including (but not limited to) reporting, scheduling, Customer Relationship Management (CRM) activities, training, and new employee onboarding
• Keep accurate records and document field service customer actions and discussions
• Manage key performing indicator data, assemble, and compile accurate reports

Customer Support Responsibilities:

• Receive incoming calls for field service, product repairs, exchanges, and spare sales of After Sales products.
• Work with the Service Center Manager(s) and/or planner(s) to coordinate the activities of the Field Service organizations.
• Serve as the information liaison between the National Service Sales Manager, Service Center Manager, Sales Managers, Service Specialist/Technicians, and customers providing regular updates to customers regarding service that is in process.
• Report problems that customers are having to the National Service Sales Manager.
• Prepare Field Service proposals, estimates and pricing and coordinate timely follow up by the Field Service Specialist/Technicians with the customer.

Service Support Responsibilities:

• Secure purchase orders for service work and verify terms and conditions with customers.
• Maintain (edit as needed) scheduled service orders in LN or other ERP system.
• Track and file relevant paperwork.
• Order, track and follow up and expedite service orders as needed.
• Complete administrative responsibilities for after sales activities.

General Work Attitude:

• Have a strong customer service mentality and be a strong team player.
• Work cooperatively with all departments in a spirit of teamwork to address problem areas and stimulate After Sales and Service.
• Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Required Experience:

• 5+ years of administrative, customer service or similar experience:
• Required Experience working in a production/manufacturing environment:
• Preferred Experience working in a fast-paced, high-demand environment
• Proven commitment and responsiveness to internal and external customer's needs
• Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred
• High School Graduate or General Education Degree (GED): Required
• Associate's Degree (two-year college or technical school): Preferred

Personal Qualifications:

• Must be customer and detail-oriented
• Must possess strong written and oral English communication skills
• Must possess a high degree of integrity, accountability, and dependability

Job Requirements:

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
• Must be willing and able to utilize all required PPE
• Must maintain a valid driver's license for the duration of employment

Physical Requirements:

• F requent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
• Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities:

Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

Work Environment:

Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts. Job duties are office and manufacturing/warehousing environment based

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.