Resident Services Coordinator

Resident Services Coordinator

Harbor's Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor's Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are seeking a full-time Resident Services Coordinator to support exceptional care for our residents. The ideal candidate has experience in senior living (long-term care, assisted living, or memory care) and a passion for serving older adults.

The Resident Services Coordinator provides non-medical support to Independent Living (IL) residents by assisting with move-ins, coordinating events and meetings, and arranging transportation for appointments and activities while delivering high-quality service.

Key Responsibilities:

• Coordinate resident outings, events, and programs with the Resident Services team.
• Approve and schedule resident medical transportation with drivers.
• Manage event space reservations and program equipment scheduling.
• Develop and maintain the resident events calendar; evaluate program success.
• Assist with budget planning, reporting, and resident communications.
• Order refreshments for events while accommodating dietary needs.
• Support decorating for holidays, community events, and special occasions.
• Participate in required training and professional development.
• Assist with training the Concierge team to promote service excellence.
• Maintain resident confidentiality and uphold Residents' Rights.
• Foster a positive, professional, and resident-focused environment.
• Provide backup coverage for Resident Services staff as needed.

Requirements:

• High school diploma or GED required.
• Two (2) years of experience in hospitality, senior living, long-term care, or a related field preferred.
• Valid Virginia driver's license with an acceptable driving record required; CDL preferred.
• Experience planning, budgeting, and coordinating events for older adults.
• Strong presentation, communication, and writing skills, including creating resident communications.
• Proficiency with Microsoft Office and standard office software and equipment.
• Strong organizational, time management, multitasking, problem-solving, and interpersonal skills.
• Experience managing budgets, vendor relationships, procurement, and expense tracking preferred.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated professionalism, sound judgment, and commitment to resident safety, confidentiality, and satisfaction.
• Compassionate, patient, and respectful in working with older adults and their families.
• Knowledge of facility safety procedures and resident services preferred.

Comprehensive benefit package includes:

• Medical/Dental/Vision Insurance
• Onsite Pharmacy Available
• Convenience Store Located Onsite
• Paid Time Off + Six Paid Holidays
• Employee Assistance Program (EAP)
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• 403(b) Retirement Savings Plan w/ Employer Contribution
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.