Clinical Case Manager

Job Description

Job Description

CLINICAL CASE MANAGER
QUEENS SUPERVISED RELEASE PROGRAM

Posted: 5/12/2026

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

­­­­­­­­­­­ PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional or developmental challenges, who have criminal court involvement.

PRIMARY RESPONSIBILITIES

The Clinical Case Manager's functions include:

• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Conducting an intake/assessment interview to identify participants' needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse problems
• Responsible for monitoring a caseload of high risk and high needs program participants, providing supervision and making referrals to voluntary social service interventions
• Verifying participant contact information, applicable activities and responsibilities to assign participants to a designated level of supervision
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
• Maintaining communication with defense attorneys, and referral agencies until transfer or completion of reporting responsibilities
• Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
• Complete all necessary documentation and maintain all data set reporting requirements in the agency database
• Appearing and advocating in court regarding participants' compliance as necessary
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development

QUALIFICATIONS

• MSW or relevant Masters degree required with + 3 years of related experience
• Knowledge of NYC Court Operations, preferred
• LMSW, LCSW or LMHC preferred

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual skills preferred, Spanish a plus
• Must be willing to work evening and weekend hours, if needed
• CASAC or CASCT encouraged to apply

Hours: Monday- Friday from 9AM-5PM (one day remote)

SALARY: $73,778.82- $77,643.68 annually

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks' vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.