Analyst V Technology Services

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available. The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as training technology and business users on how to engage to improve the user experience. Key Accountabilities Facilitate daily operational activities and measure process quality and compliance. Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems. Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes. Partner with business users, process owners, architecture and development teams to ensure effective application use. Lead, track, and communicate status of cross-team initiatives. Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions. Design and create metrics for improved measurement and reporting. Create and update documentation. Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas. Train the TS and end user community to increase adoption and communication of TS processes. Apply understanding of financial principles to team initiatives. Provide domain guidance to less experienced team members. Education, Experience, & Skill Requirements Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience. 5-7 years professional experience in a technology or business field Professional certifications (e.g., ITIL, CSM, AWS) Demonstrated ability to lead, track, and communicate status of cross-team initiatives. Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes. Demonstrated ability to create and update process documentation. Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges Exceptional organizational skills, communication skills, and attention to detail required Proficient at creating leadership-level communications and presenting to and interacting with leaders Must demonstrate an energetic, hands‑on, enthusiastic, results‑oriented approach as a team player, capable of adding significant value to the existing team. Key Metrics Process compliance Agile delivery proficiency System availability for applications Ticket volumes and trending Job Family Information Technology Company Vistra Corporate Services Company Locations Perry Ohio We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at View email address on click.appcast.io to make a request. Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer‑centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net‑zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved.Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com. Come join us and be part of something special! #J-18808-Ljbffr TXU Energy