Territory Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team to develop the account's IFM strategic operating plan as aligned with the Client's real estate and business objectives. What is your day to day? Participate in global/regional planning to develop portfolio strategies and foster client relationships. Collaborate with Account Leadership and Client to develop goals, objectives and focus areas for Workplace Experience Services and Integrated Service Delivery on the account. Prepare impactful presentations that advance our delivery model through thoughtful summaries, fact‑based recommendations, and articulate desired outcomes. Build and manage high performing teams. Advance the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion. Lead by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies. Provide frequent coaching and feedback to elevate performance. Provide tactical operational facilities support, oversight and performance of key JLL 3rd party supplier partners and client strategic alliance partners. Manage all client regional workplace experiences and facilities services activities for all JLL‑managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications. Ensure all properties are operated and maintained in accordance with local, state and national requirements overlaid by those required by the client. Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning. Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery. Accountable for the accuracy and timely updates to facilities services and account systems support tools, i.e. E1, Corrigo, LCAM tools, MS Teams, Share Point, Tracker, and all other reporting and data management systems for the account as required. Support incident reporting status updates, as required, to the Account Leadership and RES Governance team and other key customer stakeholders and suppliers to ensure resources are available to minimize service outages. Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met. Available 24/7/365 in support of the customer's business operations. Provide input and manage annual operations financial plans and manage expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures. Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments. Review regional performance metrics (KPIs & MBOs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters. Create and implement savings initiatives across the region. Desired experience and technical skills Required 8‑10+ years’ experience in facility and operations leadership is required with responsibility for leading high‑performing teams in a service environment. Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field or experience with advanced knowledge of Workplace Experiences, Facilities Management industry best practices and tactical application. Knowledge of commercial real estate, project management and real estate finance fundamentals. Accomplished thought leader. Has a successful track record of delivering strategic operating plans through leading practices and rigorous performance standards. Exemplary Client Relationship Management skills managing up & down within a high‑performing JLL and Client organization. Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams’ potential. Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast‑paced, heavily matrixed environment. A credible, impactful communicator and operates with a "no surprise" approach. Prepares succinct and impactful communication updates for Senior Executives detailing visible activity within the Region. Strong analytical ability, judgment, problem‑solving and crisis management skills with the ability to gather data, assess situations and quickly develop & execute solutions. Excellent interpersonal and relationship building skills. Must be technically proficient in basic computer applications, CMMS, Microsoft Office, Power Point, Visio and Microsoft Teams software. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location On‑site - Kansas City, MO, St. Louis, MO Personalized benefits that support personal well‑being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr