Collections Specialist

Job Description

Job Description

BCforward is currently seeking a highly motivated Collections Specialist for an opportunity in New Castle, DE 19720!

Position Title: Collections Specialist

Location: New Castle, DE 19720

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Full time

Job Type: Hybrid Schedule

Pay Range: $18/hr.- $20/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description:

We are seeking a Collections Specialist to join our team. The ideal candidate will have strong experience in collections, customer communication, and negotiation and a proven ability to recover losses while maintaining compliance and providing respectful service.

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.

• Initiate contact via phone, email, and written correspondence to discuss debts, payment options, and negotiate arrangements.

• Document all activities, communications, and arrangements in line with client standards and Federal Regulations.

• Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.

• Use skip tracing techniques and tools to locate hard-to-reach debtors.

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.

• Effective verbal and written communication, active listening, and empathy.

• Ability to handle difficult conversations and resolve conflicts with composure.

• Detail orientation with strong organizational and time management skills.

• Reliability and flexibility to work day, evening, and weekend hours as required.

• Basic computing skills.

• Ability to obtain required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college in business or related field preferred.

• 0–1 years of experience in collections or customer service in a financial or credit environment.

• Proficiency with collections software, CRM systems, and Microsoft Office Suite.

• Familiarity with debt collection laws, regulations, and compliance requirements.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.