Service Advisor

Join a team that values your experience, customer service skills, and technical knowledge. Master Fleet is looking for an experiencedService Adviser to support our customers and technicians by coordinating repairs, scheduling service work, and ensuring an exceptional service experience. If you have a background intrucking or automotive service, understand maintenance/repairs, and enjoy helping customers, this is a great opportunity for you. What You’ll Do Greet customers and schedule service appointments Create repair orders and document repair needs Track, enter and bill out labor and parts on repair orders daily. Translate customer concerns into standard repair terminology Communicate repair timelines and updates clearly to customers Review equipment history and clarify concerns Obtain customer approval and open repair orders Monitor repair progress and contact customers about delays Update computer systems and verify completed work Assist with parts and other support functions Support continuous improvement efforts Coordinate activities when the manager is out Adapt to new technologies and changing customer needs What We’re Looking For 3+ years of experiencein a high‑transaction service environment Strongcustomer serviceand communication skills Greatorganizationalskills and ability to multitask Solid computer skills; ability to learn new systems quickly Problem‑solving mindset and ability to listen effectively Team player with strong interpersonal skills Willingness to learn technical aspects and assist with parts #J-18808-Ljbffr Master Fleet LLC