Manager, Billing Operations - Billing & Process Excellence - Walmart Connect

Position Summary… The Manager, Revenue Cycle Management – Billing & Process Excellence is responsible for analyzing, optimizing, and transforming the end-to-end billing and revenue processes. This role ensures operational excellence through process re-engineering, automation, and cross‑functional alignment — driving efficiency, accuracy, and scalability as the business grows. You’ll own the design and optimization of core billing processes, drive automation and governance, and ensure every new ad product and initiative are billing‑ready from day one. This position requires a balance of operational depth, analytical insight, project management skills and cross‑functional leadership to enable scalable, accurate, and transparent revenue operations. An individual in this position will be expected to perform additional job‑related responsibilities and duties as assigned and/or necessary. At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly‑visible team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy. What you’ll do Program Management Lead end‑to‑end program management for billing‑related initiatives, from requirements through execution and delivery. Drive alignment across cross‑functional teams (Product, Engineering, Finance, Operations). Track timelines, risks, dependencies, and ensure successful delivery of key initiatives. Cross‑Functional Collaboration Act as a bridge between business and technical teams. Translate business requirements into clear, actionable product and engineering inputs. Drive stakeholder communication, alignment, and adoption of new processes. AI & Automation Enablement Identify opportunities to leverage AI and automation to streamline billing workflows, reporting, and case management processes. Partner with Product and Engineering to design and implement AI‑driven solutions (e.g., anomaly detection, reporting automation). Drive adoption of AI tools to improve efficiency, accuracy, and scalability across operations. Evaluate emerging AI capabilities and recommend cases aligned with business needs. Process Optimization & Automation Identify, prioritize, and implement automation initiatives to eliminate manual processes, reduce errors, and enhance operational efficiency. Collaborate with Product, Data, and Engineering teams to deliver system improvements and integrations supporting billing accuracy and data continuity. Conduct root‑cause analysis on recurring billing errors or delays and define actionable solutions. Translate operational pain points into technical requirements, test new tools, and measure automation ROI. Develop business requirements documentation (BRDs) for system enhancements and ensure successful deployment through UAT. Reporting Build and maintain dashboards, scorecards, and reports that provide visibility into monthly KPIs such as billing accuracy, dispute trends, collections performance, and revenue variance. Deliver actionable insights that inform business decisions, process improvements, and resource prioritization. Monitor adherence to SLAs and operational KPIs across functional teams (Contract Management, Invoicing & Dispute Resolution, Collections). Billing enablement Own the end‑to‑end ad product set‑up process for billing, ensuring every new product is properly configured in systems to enable accurate invoicing. Ensure smooth billing for all new initiatives or product launches, validating data flows, mapping, and invoicing readiness prior to go‑live. Act as the subject‑matter expert (SME) for billing flows, supporting internal teams (Sales, Controllership, Product, Finance) with clarifications, documentation, and training on billing implications. What you’ll bring Master’s or bachelor’s degree in Finance, Business Management, Accounting, Project management. 5+ years’ experience in Operations, Revenue Operations, Program management or Billing related roles. Retail media experience is a big plus. Proven experience in Program management, system automation, data analysis, and Process improvement. Proven experience in system automation, Microsoft office, data analysis, and business intelligence tools (Tableau, Power BI, SQL). Experience with ERP or billing systems; strong data reconciliation and variance analysis skills. Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities. Ability to collaborate with cross‑functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency. Ability to earn trust across Walmart Enterprise. Minimum Qualifications None specified. Preferred Qualifications None specified. Compensation Stock At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about benefits and eligibility, see One.Walmart. Primary Location 850 Cherry Ave, San Bruno, CA 94066-3031, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr