Head of Operations & Business Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Supervisor - JLL
As Operations Supervisor, you'll focus on managing vendor services through our CMMS platform while delivering superior customer service to our clients. You'll oversee all site CMMS service performance, processes, and quality standards for Corrigo Planning and Work Order services, driving innovation and cost efficiency while dramatically enhancing the customer experience. Your role involves owning quality assurance programs, exceeding scoring metrics outlined in Client and Vendor contracts, and managing critical customer relationships. You'll work closely with the Facility Manager to ensure contract compliance, budget management, and audit readiness across multi-building facilities. The ideal candidate brings experience from pharmaceutical, service provider, or property care environments managing maintenance operations across multiple buildings.
Ensure client satisfaction across all organizational levels by demonstrating leadership, responsiveness, and creative problem-solving in facilities management operations
Assist the Facility Manager with maintenance budget development and KPI metrics tracking, obtain quotes for new services and multi-year contractor agreements, and report monthly budget forecasts versus actuals
Manage contract performance for recurrent service vendors, execute building inspections and monthly job-walks with vendors to verify contracted scope fulfillment, and ensure all work meets standard operating procedures, codes, and regulations
Oversee people management including coaching and guiding employees, executing Safety First workplace culture, developing continuous improvement initiatives, and leading incident investigations
Track maintenance records for satellite sites, manage staff escorting service providers, coordinate small-scale preventive maintenance, and ensure areas and processes maintain optimum audit readiness and compliance conditions
Manage cost expense development for all labor, supplies, and contracted services to meet or exceed budgeted targets through procurement planning, improved labor efficiency, and increased self-performance capabilities
Collaborate with soft services teams, client managers, area leads, and central team resources to develop and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity
Experience in pharmaceutical, service provider, or property care environments managing multi-building maintenance operations
Strong contract performance management skills with proven ability to manage vendor relationships and service level agreements
Proficiency with CMMS platforms, specifically Corrigo Planning and Work Order services, for managing maintenance operations and tracking performance metrics
Demonstrated people management abilities including coaching, decision-making, root cause analysis, and leadership in fostering continuous improvement cultures
Available 24/7 to respond to building emergencies or contractor work performed after hours
Budget management experience including forecasting, variance reporting, and cost control strategies
Knowledge of Life Cycle Asset Management Programs and their implementation in facilities operations
Experience conducting building inspections, vendor audits, and ensuring regulatory compliance and audit readiness
Work Shift: Monday to Friday, 7:00 AM to 4:00 PM
On-site -Brisbane, CA
Personalized benefits that support personal well-being and growth:
Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents only
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Accepting applications on an ongoing basis until candidate identified.