Service Technician I - Scale

Job Description

Job Description

About Cross Company:

Founded in 1954, Cross Company is a 100% employee-owned company focused on providing engineering services and technologies to improve the quality, efficiency, and reducing risk for our customers. Our culture is built on the foundation of honesty, trust, safety, accountability, servant leadership, and the highest standards of ethical business conduct. Because we are 100% employee-owned, every associate has a personal stake in the success of the company.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment 
• 401K 
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary: 

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team.  Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Check out why our technicians love their job: HERE

Essential Functions:    

• Maintenance, calibration and / or repair of Industrial Scales

• Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours.  Must be willing to work some overtime and weekend hours – may also include some overnight travel.

• Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

1. Strong mechanical, electronic and / or technical background in industrial environment

2. Valid driver’s license and clean driving history required

3. Class B CDL license a plus 

4. Welding and/or Concrete knowledge is a plus

5. Strong interpersonal and customer service skills

6. 2 Year Technical Degree preferred but not required

7. Military service or calibration experience a plus

8. Computer literate

9. Performance driven and customer focused

10. Local travel, occasional overnights required

Core Competencies:

1. Commitment to Excellence - Check your work

2. Customer Relationship Management - communicate with customers to deliver better service

3. Methodical Approach - troubleshooting

4. Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive