Patient Rights Advisor

About Us

Healing Body and Mind.

NeuroPsychiatric Hospitals is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. Our hospitals use an interdisciplinary, multi-specialty approach that delivers high-quality, patient-centered care when it's needed most.

With locations in I ndiana, Michigan, Texas, and Arizona, we're expanding access to our unique model of care across the United States. Join us and be part of a team dedicated to making a lasting difference in the lives of patients and families every day

Overview

NeuroPsychiatric Hospitals is looking for a Patient Rights Advisor at our Kalamazoo Behavioral Health Hospital location. NPH is the national leader in providing medical and neurobehavioral care to patients in acute psychiatric distress. You will be joining a team of rock star staff who provide exceptional, patient-centered care and understand our patients are always our number one priority! The Patient Rights Advisor will support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Ensures that the rights of patients receiving mental health services are upheld. Conducts investigations, resolves disputes, and provides education and training to staff as necessary.


Benefits of joining NPH as a Patient Account Representative

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
• Assist with coordinating and training activities for facility staff to ensure compliance with regulatory agencies, as needed per the Office of Recipient Rights.
• Initiating investigations when appropriate per grievance or policy.
• Gathering information, reviewing camera footage, and asking specific questions of employees/patients.
• Carrying out appropriate patient requests.
• Documenting information and answers to questions for patients, families, and caregivers.
• Solves conflicts and crisis situations with health care professionals and family members.
• Ensures patients' rights are met.

Qualifications

• High School Diploma or GED required. Associate's or Bachelor's degree in a clinical healthcare field (such as nursing, counseling, or behavioral health) preferred.
• Minimum of 1 year of customer service experience required.
• 1 year of experience in behavioral health preferred.
• Must have strong verbal and written communication skills.
• Excellent organization skills and attention to detail.