Home Care Advisor / Inside Sales Representative

Inside Sales Representative (Home Care Advisor)

Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact? We're a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we're looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care. This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.

Why Join Us?

• Family-owned company with strong values and leadership experience as caregivers
• 9x Caring.com Super Star Award winner
• Clinical support with a nurse on staff guiding care and training
• Mission-driven culture: we care for clients like family
• Clear growth paths into outside sales, operations, or care coordination

What You'll Do:

• Respond to inbound inquiries quickly (goal: within 1 hour during business hours)
• Conduct discovery calls to understand needs, urgency, and fit
• Convert leads into scheduled in-home consultations (Living Room Visits)
• Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM
• Execute consistent follow-up via phone, text, and email
• Maintain detailed notes and next steps for every lead
• Support outside sales reps and broader sales efforts as needed
• Ensure smooth handoff to care and operations teams

What Success Looks Like:

• Strong conversion of inquiries into scheduled consultations
• Consistent, disciplined follow-up across all leads
• Accurate and organized CRM pipeline management
• Ability to handle a high volume of conversations daily
• Fully ramped within 90 days

What We're Looking For:

• 2–4 years of inside sales or phone-based sales experience
• Proven ability to manage and convert inbound leads
• Strong communication skills—empathetic, confident, and persuasive
• Highly organized with strong attention to detail
• Persistent and follow-up driven
• CRM experience (Zoho preferred)

Compensation & Schedule:

• Base salary: $40,000 – $50,000
• Bonus tied to completed consultations
• Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.