Customer Support Specialist

About Us: We are a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction. Job Description: We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end. Key Responsibilities: Assist with travel research, quotes, and itinerary preparation Coordinate with travel suppliers to confirm reservations and special requests Track payment deadlines and booking updates Help distribute travel documents, confirmations, and trip reminders Provide exceptional follow-up and support to both clients and advisors Maintain accurate records and client details within CRM tools Support administrative and customer service tasks for travel advisors Qualifications: Excellent organizational and communication skills Comfortable using email, online platforms, and basic spreadsheet tools Prior customer service, administrative, or travel experience is a plus Strong attention to detail and time management Enthusiastic about the travel industry and eager to learn Training is provided—no previous travel certification required What You’ll Gain: Flexible work-from-home schedule Personalized training and mentorship Eligibility to earn income through client support, special projects, and team performance initiatives Access to travel perks and industry discounts after training Pathways for advancement into planning, sales, or leadership roles How to Apply: If you're ready to build a meaningful role in the travel space while supporting others in creating dream vacations, we’d love to connect with you. Apply today and grow with us at Destination Knot! $40,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.