Pro-Shop Assistant

Position Summary

This position is responsible for the day-to- day fast paced operations of a golf pro-shop, including merchandise management, assistance with outing coordination, as well as outside operations when required. This position requires strong customer service skills. General knowledge in the golf business or similar environment is strongly preferred. Individuals in this position must have the ability to multi task and work in a hectic environment. Individuals in this position need to be available to work days, evenings, weekends, and holidays; flexibility to work a varied schedule. Work is performed under the supervision of the Golf Course Manager.

Key Responsibilities

Provides course information to the public when requested including events, programs and course conditions.

Operates a computer, telephone and other office equipment.

Performs a variety of custodial duties and maintain the pro-shop in a neat and orderly fashion.

Checks in golfers and collect appropriate fees with the use of a computerized POS system.

Book tee times and lessons both in person and over the phone.

Ensures in a courteous and professional manner that Town golf course rules, regulations and procedures are followed.

Collects fees and balances the cash register at the end of the day, reconciling monies collected and completes bank deposits in accordance with Department cash handling procedures.

Travels to the bank for change.

Acts as the Manager on Duty in the absence of the Golf Manager and Operations Supervisor.

Places orders and follows up with all Hole in One plaques.

Assists with merchandising and inventory control, including quarterly inventory.

Assists with coordination of outings.

Assist in training of new employees.

Coordinates individual and group bookings with partner hotels (when applicable).

Takes registration for golf lessons and clinics and communicates information to the public and pros.

Might be required occasionally to ranger golf course to ensure proper play and for litter clean up and emptying of trash containers.

Occasionally required to pick driving range and wash range balls.

Required to ensure orderly flow of players on the golf course by introducing and pairing players for maximum course utilization.

Occasionally required to greet golfers and assist with golf bags at staging area or bag drop.

Assists on occasion in maintaining, cleaning and staging carts in a professional manner with scorecard and pencil.

Occasionally required to perform a variety of custodial duties and golf course maintenance work if there is a temporary staff shortage.

Additional duties as assigned.

*To support clubhouse operations and guest experience, this position requires availability for at least one weekend day per week and some holidays*

Minimum and Preferred Qualifications

High school graduate or equivalent

Knowledge of golf and golf related terminology

Two years working full time in a customer service oriented environment

Experience within golf operations strongly preferred

Skills and Competencies

Must be proficient with computers and able to use MS Office applications, Google Chrome, as well as telephones and other office equipment.

Must be able to operate POS system and other related computer programs in an efficient manner to ensure quick customer transactions.

General knowledge of golf course maintenance and operations.

Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone.

Ability to operate a golf cart and driving range picker unit and utility vehicles.

Ability to see small items on a computer and distance acuity to monitor pro-shop, operate a golf cart or utility vehicle.

Strong public and employee relations skills, and ability to maintain a positive, friendly, and professional environment at all times.