Membership Coordinator

Membership Coordinator

The Membership Coordinator's role is to maintain the front welcome area, provide courteous and quality customer service, and ensure the safety of Club members. The Membership Coordinator performs administrative tasks necessary for the proper maintenance of membership records, including the maintenance of the membership tracking system, My ClubHub, and to provide all necessary clerical support for the Club Director and other program staff.

Competencies and Key Responsibilities

Leadership

• Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay; and the principles and practices of non-profit organizations.

Staff Development

• Participate in weekly staff meetings and various team-oriented activities.
• Supports and maintains a productive work environment while working as a member of the team.

Supportive Relationships

• Excel in customer service to effectively communicate with Club members, staff, and visitors to include parents, volunteers, or other community members.
• Answer incoming calls to the facility, respond to inquiries via email and phone calls.

Collaboration and Partnerships

• Assist staff members in the absence of other youth development professionals or work on some weekends and/or extended hours for special events and/or programs or support other Club locations within a reasonable geography.
• Maintains daily contact with Club Director, Club staff, members, and families.

Safe and Positive Environment

• Prioritizes member and club safety through active supervision and adherence to policies and procedures.
• Actively participates with members and collaborates with colleagues to create a positive environment with clear and respectful communication.

Data Entry/Clerical

• Data entry and updates to information contained within the membership tracking system, My ClubHub and member file management which includes gathering necessary documents and authorization forms.
• Manage daily sign-in and sign-out processes which include verification of parent or other approved adult identification.

Qualifications/Requirements

• Minimum of high school diploma or equivalent required.
• Must have intermediate computer knowledge and skills. Experience with Excel, Microsoft Word, and Outlook preferred.
• Must be able to clear a level II background screening and drug screening through one of our vendors.
• Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
• Successfully complete organization sponsored CPR training within 90 days of hire.
• Additional training may be required for continuing education and professional development.

Travel may be required to multiple Club facilities throughout Hillsborough, Pasco, Hernando and Pinellas counties for training and professional development or other business purposes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, kneel, stoop, and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 30 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

The information presented indicates the general nature and level of work expected of employees in this job classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.