Residential Manager- Sheboygan

Description

Job Title: Residential Manager

Department: Operations

Reports To: Area Director

Date: January 2026

Job Summary:


The Residential Manager oversees and is accountable for the overall operations, overall health, and performance of their assigned residential locations in partnership and under the direction of the Area Director. Through their leadership, the Residential Manager ensures the delivery of the highest level of quality care, service and support, keeping our individuals supported in their hearts and actions always. They provide leadership, mentorship, and support to the Residential Supervisors and staff in their assigned locations ensuring staff adhere to workplace protocols and procedures.


Duties/Responsibilities:

• Provides supervision and management for Residential Supervisors in their assigned residences ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.
• Provides oversight, orientation for new hires and ongoing training, performance management and reviews, holding team members accountable to policies, procedures, and regulatory expectations in their assigned locations.
• Assures the physical environment of the residences is clean, safe, and maintained including the furnishings and equipment, overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders.
• Provides and oversees complete and accurate documentation per protocols to meet local, state, and company requirements.
• Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.
• Provides recommendations to leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements.
• Actively participates and leads employee engagement and retention activities and monitors associated performance metrics.
• Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
• Ensures all staff act in accordance with Vista Care Values
• Supports an environment of inclusiveness, including promoting a positive and welcoming environment for all individuals supported, staff, and guardians throughout the organization.
• Provides oversight to Interdisciplinary Service Plans (ISPs) for individuals including development, implementation and ongoing monitoring.
• Participants in the assessment and transition of referrals to residential programming
• Ensures proper oversight and budgeting of all program funds including the preparation and maintenance of balance sheets, oversight of grocery receipts and expense reporting and the management of funds for individuals supported in compliance with Vista Care policies and procedures.
• Develops and maintains an effective communication relationship with Residential Supervisors, Direct Support Professionals, and Individuals including interdisciplinary care teams, providers, and family members.
• Responsible for guiding and supporting staff, addressing questions, and implementing and/or overseeing new company policies and procedures in their area of responsibility.
• Initiates and maintains professional and timely communications with individuals supported, family, support members and guardians as required.
• Responds to any emergency in a timely manner, providing guidance, assistance and support. Reports all emergencies and other matters of significance to the appropriate members of leadership including but not limited to their Area Residential Director.
• Participates in surveys by authorized government agencies and internal teams, and where required, participates in the development and implementation of corrective action plans which may include but are not limited to BALC, BQM, HBS review, Ligas review, OIG, and ISSA visits, etc.
• Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.
• Performs other duties as assigned by Vista Care leadership.

Qualifications and Experience:

• Must be at least 18 years of age.
• Previous experience in residential services, supporting individuals with disabilities, customer service, or other human services fields preferred.
• 2 years + experience as a DSP preferred.
• 3 years + experience as a direct supervisor or manager of others preferred.
• Critical thinking and the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Ability to work independently.
• Ability to prioritize tasks.
• Attention to detail and exceptional organizational skills.
• Excellent interpersonal skills
• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Ability to function well in a high-paced, stressful environment.
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.
• Must have a valid driver's license.
• Successful completion of a caregiver background check required.
• Proficiency with computer technology

Education:

• High School Diploma or GED required
• College, or university degree or the equivalent is preferred. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.
• CPR certification preferred.
• AFH/CBRF certification preferred (WI only)
• Completion of NADSP Frontline Supervisor Training or equivalent leadership training within 6 months of hire
• Completion of CPI facilitator training certification within 6 months of hire (High Behavioral ONLY)
• Completion of CPI training within 30 days of hire
• Completion of Medication Administration training within 30 days of hire
• Completion of Medication Administration facilitator certification within 6 months of hire (WI)
• Ability to successfully complete all federal, state, and local requirements

Working Conditions/Physical Requirements:

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays including possible on-call support.
• Required to work in residential settings.
• Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states.

#IND100

Requirements

Qualifications and Experience:

• Must be at least 18 years of age.
• Previous experience in residential services, supporting individuals with disabilities, customer service, or other human services fields preferred.
• 2 years + experience as a DSP preferred.
• 3 years + experience as a direct supervisor or manager of others preferred.
• Critical thinking and the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Ability to work independently.
• Ability to prioritize tasks.
• Attention to detail and exceptional organizational skills.
• Excellent interpersonal skills
• Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Ability to function well in a high-paced, stressful environment.
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.
• Must have a valid driver's license.
• Successful completion of a caregiver background check required.
• Proficiency with computer technology

Education:

• High School Diploma or GED required
• College, or university degree or the equivalent is preferred. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.
• CPR certification preferred.
• AFH/CBRF certification preferred (WI only)
• Completion of NADSP Frontline Supervisor Training or equivalent leadership training within 6 months of hire
• Completion of CPI facilitator training certification within 6 months of hire (High Behavioral ONLY)
• Completion of CPI training within 30 days of hire
• Completion of Medication Administration training within 30 days of hire
• Completion of Medication Administration facilitator certification within 6 months of hire (WI)
• Ability to successfully complete all federal, state, and local requirements