Care Coordinator

Care Coordinator — In-Home Senior Care Company: Caring Senior Service Location: Wilmington, North Carolina Position: Full-Time Care Coordinator Schedule: Monday–Friday, with occasional after-hours support as scheduled Reports To: Agency Director / Home Care Manager Position Summary Caring Senior Service of Wilmington is seeking a highly organized, dependable, and compassionate Care Coordinator to manage caregiver schedules, coordinate client services, and support the daily operations of our growing in-home senior care agency. The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly. Key Responsibilities Caregiver Scheduling and Staffing Develop, maintain, and adjust weekly caregiver schedules. Match caregivers with clients based on availability, skills, location, and client preferences. Respond promptly to caregiver call-offs and arrange replacement coverage. Monitor caregiver attendance, punctuality, and scheduled hours. Help reduce overtime, missed shifts, and unnecessary travel. Coordinate new caregiver assignments and introductions. Client Coordination Communicate regularly with clients and families regarding schedules and service changes. Address client concerns professionally and promptly. Coordinate new client service starts, changes, and cancellations. Follow up on client satisfaction and service quality. Escalate care-related concerns to the appropriate supervisor or nurse. Caregiver Support Maintain positive relationships with caregivers. Assist with onboarding, orientation, and scheduling training. Help resolve scheduling conflicts and attendance concerns. Communicate expectations regarding professionalism and reliability. Support caregiver retention and employee satisfaction. Administrative Responsibilities Maintain accurate scheduling and client records. Monitor electronic visit verification and missed clock-ins. Review caregiver hours for payroll accuracy. Communicate service changes affecting billing. Participate in weekly staffing and operations meetings. Maintain confidentiality and follow company policies. Qualifications Required High school diploma or equivalent. Minimum 1–2 years of scheduling, staffing, healthcare administration, or customer service experience. Excellent organizational and communication skills. Ability to manage competing priorities and urgent staffing situations. Strong computer skills, including Microsoft Office. Professional telephone and customer service skills. Preferred Experience in non-medical home care, home health, hospice, or senior living. Experience scheduling caregivers, CNAs, or home health aides. Familiarity with home care scheduling software. Experience handling caregiver call-offs and client service issues. Performance Expectations Success in this position will be measured by: Consistent coverage of scheduled client shifts. Reduced last-minute staffing gaps. Accurate caregiver schedules and time records. Strong client and caregiver satisfaction. Timely communication and resolution of scheduling problems. Improved caregiver retention and continuity of care. #J-18808-Ljbffr Caring Senior Service