Client Service Representative

Job Description

Job Description

Position: Client Service Representative

Location: Seattle (Ballard)

Schedule: Monday-Friday 8:00am-4:30pm

Pay: $24.00 - $28.00/hr

Express Employment Professionals - North Seattle is hiring a Client Services Representative for a long‑standing, well‑respected manufacturer in the North Seattle area.

If you enjoy being the go-to person who keeps things running smoothly, this could be a great fit. Start with hands-on warehouse training to build product knowledge, then serve as the primary customer contact, providing technical guidance, order support, and exceptional service. It's a role built on relationships, and the right person will take pride in being someone customers can count on.

Essential Duties and Responsibilities

• Support authorized dealers via phone, email, and online portals.
• Assist with troubleshooting, parts identification, and basic technical guidance.
• Process and track dealer orders for parts, accessories, and warranty components.
• Coordinate with internal teams (e.g., parts, service, engineering) to ensure timely fulfillment and clear communication.
• Build strong, long-term partnerships with dealers and internal teams.
• Keep communication clear and follow through on commitments.

Qualifications

• 2+ years of phone customer service and/or distribution support experience.
• Experience in the marine, power generation, diesel engines, or technical equipment industries is a major plus.
• Strong communication skills and a customer-first mindset
• Proficient computer skills to maintain accurate records; CRM/ERP experience is a bonus.
• Detail oriented, organized, and able to manage multiple priorities.
• Someone who enjoys problem solving and collaborating across departments.
• This role may require occasional time in a warehouse environment, including standing, walking, bending, and lifting up to 50 lbs.

Benefit Offerings (Eligibility Varies)

• Insurance - medical, dental, vision
• Term life
• Short-term disability
• 401(k)
• Employee Assistance Program (EAP)
• Paid holiday and sick leave

Equal Opportunity & Inclusion

Express Employment Professionals - North Seattle, WA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.

Reasonable Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact View email address on ziprecruiter.com or View phone number on ziprecruiter.com.

Application Process

Applications will be reviewed on a rolling basis with interviews starting immediately. The position will remain open until it is filled. Please apply right away for the best opportunity to be considered. We look forward to hearing from you!

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