FCM - Enterprise Account Manager - Boston, MA

Job no: 531355 - B Brand: FCM Work type: Full time Location: Massachusetts Categories: Sales and Customer Service Enterprise Account Manager FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About The Opportunity Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers. Key Responsibilities Own and manage the end-to-end customer journey for enterprise accounts Build and execute strategic business plans aligned to contract lifecycle timelines Drive customer profitability through commercial insight and upsell opportunities Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations Manage programme objectives, milestones, and performance outcomes Interpret data and deliver actionable insights to optimise travel programmes Act as the primary relationship owner between FCM and the customer Collaborate across multi-functional teams including commercial, product, and analytics Support implementations and product adoption initiatives Identify opportunities to improve policy compliance, savings, and traveller satisfaction Provide expert advice on global travel and expense (T&E) programmes Drive senior‑level stakeholder engagement, including C‑suite communication Lead and influence multinational and multicultural teams Act as the bridge between Account Management and Consulting functions Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Other duties and tasks as assigned Experience & Qualifications Minimum 10 years’ experience in the travel industry, preferably in account management Proven experience managing large, complex, multinational clients Strong commercial acumen with experience managing profitability and contracts Expertise in strategic account management and customer engagement Experience in change management and project delivery Advanced stakeholder management skills, including C‑suite engagement Strong data analysis and interpretation capabilities Demonstrated leadership experience across cross‑functional teams Strong presentation, communication, and storytelling skills Experience with global travel programmes and T&E environments Proficiency in MS Excel, Word, Outlook, Teams, Power BI Experience using Salesforce or similar CRM platforms Strong negotiation and relationship‑building skills Ability to operate effectively in multinational and multicultural environments Work Perks – What’s in it for you Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Boston, MA For this position, we anticipate offering an annual salary of $112,500 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. Applications close: 30 Jun 2026 Eastern Daylight Time We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. #J-18808-Ljbffr FCM