Credit - Collections Clerk II

We anticipate the application window for this opening will close on - 21 Aug 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About The Role Join a team where every interaction makes a difference. As a Credit & Collections Clerk II, you'll play a key role in helping customers navigate their financial responsibilities with confidence and care while ensuring account information is accurate and up to date. From accounts receivable (A/R), resolving complex account reconciliations activities, including processing credit and debit adjustments, refund requests, account adjustments, fund transfers, and write-off requests. Handles customer correspondence, receipt requests, and account statement inquiries in a timely and accurate manner to supporting payment solutions and financial assistance programs, your work directly impacts the customer experience. If you thrive in a fast-paced environment and enjoy solving problems while delivering exceptional service, this is an opportunity to make a meaningful impact every day. A Day in the Life Responsibilities may include the following and other duties may be assigned. Collaborates with internal departments to support Financial Assistance approvals and facilitates third-party payment plan arrangements while maintaining compliance with company policies and established procedures. Provides exceptional customer service by managing inbound and outbound calls with customers regarding payments, as well as supporting sales partners with payment plans and other customer account inquiries. Ensures patient accounts are accurately updated with all applicable transactions and detailed documentation. Perform comprehensive reconciliation of assigned work queues and self-pay collection accounts, including processing correspondence, emails, voicemails, insurance verification, write-offs, work queue activities, and other assigned projects as business needs require. Deliver exceptional customer service to both internal and external customers by maintaining a professional, courteous, and solution-oriented approach in all interactions. Identify and appropriately elevate customer concerns or complaints that cannot be resolved at the representative level to the appropriate department or supervisor. Adhere to established work schedules, including start times, breaks, and meal periods, in accordance with departmental expectations. Retrieve and interpret Explanation of Benefits (EOB) documentation from various payer websites and accurately respond to inquiries regarding claim processing and payment details. Read, interpret, and apply information from remittance advices, EOBs, and other payer correspondence received from government and commercial insurance carriers. Maintain assigned work queues at targeted inventory levels to ensure timely account resolution, maximize cash collections, and reduce self-pay credit balances. Consistently achieve departmental performance expectations by maintaining a productivity score of 100% or higher and an average quality score of 2.80 or above. Complete additional assignments and special projects as directed by management. Demonstrate flexibility to adjust work schedules and hours when business needs require, with appropriate advance notice. Accurately follow and execute verbal and written instructions while maintaining attention to detail. Support the onboarding and training of new team members by sharing knowledge, providing guidance, and reinforcing departmental processes and best practices. Maintain a thorough understanding of corporate and departmental policies, procedures, and compliance requirements while effectively performing the responsibilities of a Collections Clerk within the Patient Financial Services department. Demonstrate strong interpersonal, verbal, and written communication skills to effectively interact with patients, providers, payers, sales partners, and internal stakeholders in a professional and diplomatic manner. Independently manage daily responsibilities while collaborating effectively within a team environment. Thrive in a fast-paced, high-volume setting by prioritizing workload, adapting to changing business needs, and maintaining accuracy despite frequent interruptions and competing priorities. Minimum Requirements (Must Have) High School Diploma or GED Requires minimum of 2 years of relevant collections experience or 3 years of customer service experience Experience with Microsoft programs including Word, Excel, and Outlook Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation Experience with healthcare revenue cycle operations, including inter- and intra- departmental processes, Information Technology, and systems integration. Nice to Have Data Entry Accuracy Excellent Communication & Interpersonal Skills Proven ability to manage multiple competing priorities simultaneously and thrive in a fast-paced environment. Strong Sense of Ownership: Self-motivated professional who takes full accountability for project outcomes, problem-solving, and continuous improvement. Important Role Details Schedule Monday - Friday, 40 hours/week, flexible work arrangement Full-time position Location: On-site, Northridge, California Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Salary ranges for U.S (excl. PR) locations (USD):$35,000.00 - $59,000.00 The starting base rate of pay for this position and location is $16.83 per hour. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others) This position is eligible for a short-term incentive called the Short Term Incentive (STI). At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico. For further details about our comprehensive benefits, we encourage you to visit the link below. About MiniMed MiniMed Benefits Overview MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes. Learn more about our business, and our mission here. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr MiniMed