Credit Analyst

Credit Analyst (Exempt)At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women's Soccer League, the Women's National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro's Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam.The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions. This position requires a strong understanding of Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration.The ideal candidate thrives in a fast-paced, high-volume environment and can effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail. A significant portion of this role involves analyzing and resolving customer deductions, requiring the ability to work efficiently, meet deadlines, and keep pace with a large volume of transactions and account activity.This individual must be highly customer-service oriented, proactive, and collaborative, with confidence and professionalism to communicate effectively with customers and internal business partners at all levels. Strong problem-solving skills, sound judgment, and the ability to investigate discrepancies and drive issues to resolution are essential.The successful candidate will demonstrate flexibility, accountability, and a commitment to supporting departmental and company objectives. Previous experience in Accounts Receivable, credit analysis, collections, deduction management, and the retail or consumer products industry is strongly preferred.This position is located at our headquarters in Stoughton, MA with a hybrid office option and will report to the Associate Manager of Credit, Collections and Accounts Receivables.In more detail, you will:Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortagesContact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.Interact with internal departments during the process of validating deductionsDispute invalid deductions within the claim's expiration timeframe, and follow through until resolvedPrepare and submit necessary credits or adjustments for processingReconcile credit and debits within customer accountsCommunicate internally as well as directly with customers to resolve all open claimsCollaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrencePerform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processingExercise appropriate controls to minimize financial exposure across the businessPerform account reconciliationAssist with auditsOther projects as assignedWho you are:Bachelor's degree required, focus on accounting or finance highly desirable5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industryExperience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)What you have done/essential to the role:Experience with obtaining payment information and necessary documentation from Vendor PortalsKnowledge of AS400 system, EDI, Microsoft D365 desirableAdvanced knowledge of Microsoft Office Applications, in particularStrong analytical and competent decision-making abilitiesProven problem-solving skillsMust be detailed oriented, meet deadlines, multi-task and be able to work independentlyExcellent written and verbal communication skillsAbility to communicate with internal and external parties in difficult and complex situationsCommitment to process improvements and the ability to think "outside the box"Level of responsibility:Interact independently with internal and external parties, has the knowledge to make independent decisionsSupervisory responsibilities:This position does not supervise employees.Physical demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle or feel; reach with hands and arms; and talk and hear.Work environment:The noise level in the work environment is usually moderateIf you are interested in joining the #FranklinFamily, please apply. For this role, the pay range is $70,700 – $ 84,900 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team.We also want to share with you our benefits at a glance:Employee Discounts401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employmentAfter 30 Days Waiting Period: 20 days PTO program/13 Paid Holidays (prorated)Health, Dental, Vision InsuranceCompany Paid AD&D and Life Insurance (2 times Base Salary)Voluntary Life and AD&D InsuranceVoluntary Accident Insurance, Critical Illness or Hospital IndemnityCompany Paid Short- and Long-Term disability plansFlexible Spending with $680 Carry Over option and Dependent Care Account PlansEmployee Life Assistance Plan and Identity Theft Protection SupportTuition Reimbursement after waiting periodFranklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.