IT Infrastructure Project Manager

IT Infrastructure Project Manager

The Administration for Children's Services (Client) Office of Information Technology seeks an IT Infrastructure Project Manager who will be responsible for IT Infrastructure Projects management.

The Administration for Children's Services The New York City Administration for Children's Services (Client) protects and promotes the safety and well-being of the City's children and families by providing child welfare, juvenile justice, early care and education funding, and primary prevention and other services that promote and support child and family well-being. Office of Information Technology The Office of Information Technology (Client) is responsible for providing Information Technology (IT) services for Client. These services include Systems Development, Database Management, Network and Telecommunication Services, as well as Technical Support needs. The department provides IT solutions to address the agency's overall business and operational needs. The department is also responsible for interacting with the New York State Office of Children and Family Services and other NYC agencies regarding all IT-related issues. This Office of Information Technology is also responsible for implementing and enforcing compliance with NYC Cyber Command security requirements and Client's Citywide IT policies. Infrastructure and Support Infrastructure and Support provides IT Infrastructure and Support services to the agency. It consists of five units (Infrastructure, Technical Support, Service Desk, Production Support, and Telecom Management).

Scope of Work Infrastructure Project Manager is responsible for the scoping, planning and execution of infrastructure projects. IT projects focus on delivery of new capability through IT applications, services, and infrastructure. The candidate specific duties will include:

• Work with project stakeholders to clearly define and manage expectations, objectives, assumptions, measurements, schedule, milestones, scope, requirements, risks, issues, escalations, changes, metrics & success criteria, communication, change control, and successful deployment.
• Actively communicate with project stakeholders. Ensure alignment, visibility, and transparency into all aspects of assigned projects.
• Manage vendor engagements and foster accountability for deliverables, timeline, and quality during project delivery.
• Develop and maintain - project charter, project plan/schedules, implementation plan, status reports, risk mitigation and contingency plans, QA plan, project budget & costs, capital funding request, RFP, strategic plan, business continuity plan. Account for resource capacity, organizational change, competing initiatives and project constraints.
• Utilize project management processes, methodologies, and tools to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholders' expectations.
• Mentor diverse project teams throughout project lifecycles.
• Collaborate with all IT units throughout project lifecycles for successful implementation of project deliverables.

Vendor Qualifications Preferably 6-8 years of hands-on experience as an IT Infrastructure Project Manager, managing full project lifecycle of large and complex enterprise-wide technical projects Preferably 5+ years of hands-on experience with IT Infrastructure support Experience in managing diverse project teams (in-house, multi-vendor - System Integrator, Quality Control) Experience working with various project and portfolio management tools and methodologies (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint) Working knowledge of Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, NetApp's storage, NetBackup, Active Directory, DNS, load balancing, VoIP, Cisco Call Manager, on prem Datacenter Center, Cloud, Oracle RDBMS, data replication, WebLogic, content management, Business Intelligence, network performance management, application performance management, Desktop, laptops, Smartphones, Information Security Experience with Data center migration, technology upgrade, system implementation Background in ITIL service management, with successful track record of implementing configuration, change and incident management solutions and supporting processes and best practices Experience in creating project management artifacts (project charter, project plan, timelines, requirements documents, project and resource planning, deployment plans, support plans, conversion plans) Experience in gathering requirements, business analysis, use cases and creating functional requirements documents Excellent project management, organization, and team collaboration skills Excellent interpersonal and communication skills Excellent facilitation, collaboration, negotiation, and presentation skills Demonstrated decision making, problem solving, and leadership skills Ability to anticipate risks and devise solutions in the moment Ability to multitask and perform in a high-paced/high-pressure environment • Ability to work independently or within a group to solve complex problems. Proven Ability to work effectively with multiple levels of management and employees preferably in a public sector environment Strong team player with service-oriented attitude and customer focus Vendor management skills Project Management Professional (PMP) certification is preferred