Operations Manager

The Operations Manager will oversee daily operational workflows for a fast paced sports ticketing company, ensuring systems, customer service processes, and internal operations run smoothly and efficiently. This role requires someone highly analytical and detail oriented who can quickly understand operational systems while also being capable of handling tasks manually when needed.

The ideal candidate is proactive, meticulous, and comfortable managing high pressure, time sensitive situations. Strong problem solving skills and the ability to navigate customer service issues effectively are essential. This role also includes extensive training and long term growth potential within a collaborative operations team.

This is a great opportunity for someone who enjoys operations, systems, and fast paced environments, especially candidates with an interest or understanding of sports and live events.

Key Responsibilities:
• Oversee daily operational workflows and internal systems
• Handle customer service issues and time sensitive escalations
• Ensure ticketing systems and operational processes run smoothly
• Troubleshoot issues and resolve operational challenges quickly
• Perform operational tasks manually when needed
• Coordinate with internal teams to maintain efficiency and accuracy
• Monitor details closely to prevent operational errors
• Support and improve internal workflows and processes

Qualifications:
• Strong organizational and multitasking abilities
• Highly detail oriented and meticulous
• Tech savvy with the ability to quickly learn systems and software
• Strong problem solving and analytical skills
• Comfortable handling tedious and detail heavy work
• Ability to work weekends and flexible evening hours during training
• Must be local to the Brooklyn area
• Interest or understanding of sports preferred
• Strong work ethic and long term commitment mindset required

Location : Brooklyn, NY

Type : Full time, in office

Salary : $60,000-$75,000/year (up to $90,000 for highly experienced candidates)

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