Receptionist Front Desk

Job Description

Job Description

Position Summary
The Medical Front Desk Receptionist serves as the first point of contact for patients and visitors. This role is responsible for providing exceptional customer service, managing patient flow, and supporting daily administrative operations to ensure an efficient and welcoming clinical environment.

Key Responsibilities:

Patient Reception & Customer Service

• Greet patients and visitors in a professional, friendly, and timely manner.
• Check patients in and out, verify identity, and update demographic information.
• Answer incoming calls, route messages, and respond to patient inquiries.
• Provide clear communication regarding appointments, procedures, and clinic policies.

Appointment Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using the practice’s electronic health record (EHR) system.
• Manage provider schedules to ensure efficient patient flow and minimize delays.
• Notify clinical staff of patient arrivals, changes, or special needs.

Administrative & Clerical Duties

• Collect co-pays, outstanding balances, and ensure accurate posting of payments.
• Verify insurance eligibility and benefits prior to appointments.
• Scan, upload, and maintain accurate patient records in the EHR.
• Prepare and organize daily paperwork, forms, and encounter documents.

Compliance & Confidentiality

• Maintain strict patient confidentiality in compliance with HIPAA regulations.
• Follow practice policies and procedures to ensure accurate, compliant documentation.
• Uphold a clean and organized front desk and waiting area.

Team Support

• Communicate effectively with clinical, billing, and management teams.
• Assist with special projects, patient reminders, and administrative tasks as needed.
• Participate in staff meetings and trainings.