LEAD MEDICAL ASSISTANT - Mountain View

Lead Medical Assistant - Mountain View

Ravenswood Family Health Network (RFHN) is seeking a Lead Medical Assistant/Flow Coordinator in Mountain View, CA. The mission of RFHN is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.

As an experienced Medical Assistant, the Lead Medical Assistant/Flow Coordinator assists the Site or Department Floor Supervisor with Medical Assistant staff assignments, with clinical support to Providers, and with administrative support to the Site or Department Floor Supervisor. As the Flow Coordinator, this position is responsible to ensure patient schedules are filled, to assure efficient patient flow, and to jockey the schedules to accommodate same day appointment requests.

Duties and Responsibilities include:

• Opening the Department: Opening all exam rooms, turning on lights and computers; unlocking Provider of the Day Cabinets; placing staffing schedule, room assignments, and other info in department video monitors; pulling out the "To be Scanned" and "POD" boxes for providers.
• Reviewing and monitoring all Provider Schedules in the department.
• Communicating with team to ensure all patients are reconfirmed and that any unconfirmed patients are called for the day.
• Communicating with Front Office staff to assure efficient, timely patient flow and care, and the enforcement of late arrival and no-show policies.
• Working with Nurses to triage walk-in patients for apparent non-urgent issues or if all provider schedules are full.
• Assuring that well child exams are scheduled and completed according to required timeline.
• Assuring that back office staff communicates wait times to patients.
• Assuring that there is continuity of care when patients are assigned to provider panels.
• Jockeys the schedule to accommodate walk-ins, or same-day add-ons if patients missed their appointment.
• Assists Medical Assistants with completing work outside of the patient visit.
• Performs general clerical duties.
• Reminds Medical Assistants to take their breaks/lunch in a timely manner.
• Works with Site or Department Manager and Site or Department Supervisor to help resolve staff coverage, missing supplies, broken machines, etc.
• Maintains a calm and positive demeanor.
• Treats all patients and staff with courtesy and professionalism.
• Fosters an environment that promotes trust and cooperation.
• Assists as backup for Vaccine Management Support as needed.
• Other duties as assigned and requested.

Site or Department Support includes:

• Assists in creating and reviewing weekly back office staff schedules.
• Assigns tasks to Medical Assistants.
• Diverts major patient complaints.
• Provides backup for the Site or Department Floor Supervisor.
• Directs Providers and/or Medical Assistants to the appropriate person.
• Collaborates with the Site or Department Floor Supervisor on creating staff meeting agendas.
• Promotes teamwork amongst the MA/Provider staff.
• Points out improvements that may need to be made.
• Participates in staff development and new staff training.
• Attends all appropriate staff meetings and trainings.
• Other duties as assigned and requested.

Qualifications include:

• High School diploma or GED required.
• Graduate from a Medical Assisting program and one and a half to two years of medical assisting experience as an MA Level II required.
• Minimum one year of experience working in primary care or community clinic strongly preferred.
• Bilingual/biliterate in Spanish/English required.
• Good problem-solving and communication skills are required.
• Strong back office skills and efficiency in performing tasks reliably, completely and in a timely manner are essential.
• Ability to anticipate patient flow needs and lead support staff to ensure smooth and efficient operations.
• Proficiency with Microsoft Word with facility to learn other programs is a plus.
• Demonstrates leadership, initiative, and self-motivation.
• Outstanding interpersonal skills and ability to get along with diverse personalities.
• Ability to work as part of a team and to promote teamwork.
• Is service-oriented and demonstrates tact, maturity, patience, and flexibility.
• Commitment to support and implement the philosophy, goals, and objectives of RFHN.
• Basic Life Support certification required.
• Experience in Women's Health or Pediatrics preferred.
• Knowledge and experience working with electronic charting and scheduling systems.
• Computer literate in a Windows-based environment.
• Detail-oriented with a high degree of accuracy.
• Ability to work independently as well as in a team.
• Current California drivers' license and ability to travel between clinics.
• Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.