Assistant Manager

Assistant Manager

Overall Job Summary

The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store and supports the Store Manager in delivering financial results, Legendary Customer Experience, Team Member development, and daily store execution. The role provides leadership across sales, service, opening and closing routines, front-end execution, compliance, and operational activities as assigned by the Store Manager. In the updated store operating model, Assistant Store Manager responsibilities align to store-volume leadership structure and may transition into Store Operations Manager ownership in designated stores.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.

• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.

• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.

• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.

• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.

• Assist the Store Manager with overall store operations, including driving sales and profit, planning and prioritizing work, delegating daily tasks, and reviewing and completing ACT missions.

• Support Customer loyalty, selling skills, monthly training, and a culture of product knowledge across the store.

• Support hiring efforts, recruiting, Team Member training, continuous learning, coaching, and application of policies and procedures.

• Perform opening and closing procedures, including Store routines, cash handling oversight, and transport of bank deposits.

• Resolve customer complaints and issues and ensure the Customer has a positive shopping experience that differentiates Tractor Supply from the competition.

• Champion Legendary Customer Experience and support execution of GURA and Leading with Legendary behaviors.

• Support Sales Team F2F process execution on evenings and weekends, as assigned.

• Support assembly planning and prioritization, Store meetings, community events, and order store supplies as assigned.

• Complete BOPIS/BODFS reconciliation when the Receiver is not scheduled.

• Lead freight movement and support merchandising initiatives, feed management, inventory control, and recovery as assigned under the store operating model.

• Adhere to loss prevention, safety, and security standards and respond to alarm calls as needed.

• Operate cash register/computer, forklift, and baler and assist customers with loading purchases.

• Complete all documentation associated with the above job duties accurately and timely.

• Obtain license or certifications as needed by the business.

• May be required to perform other duties as assigned.

Required Qualifications

Experience: Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver's license.

Education : High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.

• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

• Ability to work outdoors in adverse weather conditions.

• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours

• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

• This position is non-sedentary.

• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

• Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.

• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.)

• Ability to occasionally lift or reach merchandise overhead.

• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.

• Ability to move throughout the store for an entire shift.

• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.

• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).

• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

• Ability to read, write, and count accurately to complete all documentation.

• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

• Ability to process information / merchandise through the point-of-sale system.

• Ability to handle and be in contact with birds/poultry.

• Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).

• Ability to successfully complete all required training.

• Ability to travel as required in support of district needs.

• Ability to drive or operate a vehicle for business needs.

• Ability to successfully complete all required training and certification.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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CONNECTION

Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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Nearest Major Market: Bellows Falls

Nearest Secondary Market: Keene