Vice President Operations

This is a banking position- Miami market experience required

This executive will oversee branch and field operations, operations support, call center functions, technology initiatives, regulatory compliance, and process improvement.

The ideal candidate is a senior financial services operations leader with extensive experience managing multiple operational functions, developing high-performing teams, improving efficiency, and leading organization-wide initiatives.

Essential Responsibilities

• Lead branch and field operations to drive efficiency, growth, and member satisfaction.
• Develop and implement operational policies, procedures, controls, and best practices across the organization.
• Oversee operations support and call center functions.
• Establish and monitor operational KPIs and performance metrics.
• Identify operational challenges and implement process improvements.
• Ensure operational compliance with BSA, AML, OFAC, Fair Lending, and other applicable regulatory requirements.
• Lead operational audits, risk assessments, and corrective action initiatives.
• Provide guidance to managers and employees regarding operational risk and compliance.
• Lead technology implementations, automation initiatives, and operational transformation projects.
• Partner with IT and other departments to improve systems, workflows, and operational efficiency.
• Develop and manage operational budgets, forecasts, and resource allocation.
• Monitor operational performance and provide reporting and recommendations to executive leadership.
• Partner with Finance, Marketing, Lending, and other departments to align operational priorities with organizational goals.
• Lead, mentor, and develop operations managers and employees.
• Implement performance management initiatives and promote accountability across operations.
• Represent Operations in executive and Board meetings as required.
• Support strategic initiatives focused on sustainable growth, efficiency, and member experience.

Job Qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field required.
• MBA or related Master's degree preferred.
• Minimum 10 years of operations leadership experience.
• Minimum 5 years of senior management experience within financial services or a credit union.
• Strong experience overseeing multiple operational functions and teams.
• Proven experience leading enterprise-wide and cross-functional initiatives.
• Strong knowledge of banking/credit union regulatory requirements and compliance frameworks.
• Experience with operational analytics, KPIs, and performance management.
• Experience leading technology implementations and process improvement initiatives.
• Strong budgeting, forecasting, and resource management experience.
• Proven ability to develop and lead high-performing teams.
• Excellent executive communication, leadership, and collaboration skills.
• Ability to manage multiple priorities within a fast-paced financial institution.
• Must be bilingual in English and Spanish
• Miami market knowledge is required