Book Keeper /Operations Assistant

Company Description USA Security is a family-run physical security provider based in Eden Prairie, MN, serving customers of all sizes for nearly 20 years. The company specializes in boutique security installations and services, managing complex projects for both local and nationwide clients through strong product knowledge, design capabilities, and project management expertise. USA Security holds top-tier and preferred partner status with leading hardware and software manufacturers such as Avigilon, RS2, Honeywell, Vanderbilt, Digital Watchdog, Hanwha, Latch, and IPVIDEO. The organization continually evaluates vendor partnerships to deliver the best solutions, and offers comprehensive post-installation support including 24x7 emergency service, on-site technicians, remote diagnostics, health monitoring, strategic planning, and system maintenance. Team members join a company committed to high-quality service and long-term customer relationships. Role Description The Operations Assistant is a full-time, hybrid role based in Eden Prairie, MN, with some flexibility for work from home. This role supports daily operational activities, including coordinating service schedules, assisting with project documentation, updating systems and records, and ensuring smooth communication among internal teams, technicians, and customers. The Operations Assistant helps track inventories and orders, monitors service tickets and quality assurance plans, and provides administrative support to operations leadership. The role also involves responding to customer inquiries, preparing reports and basic analyses, and contributing to continuous improvement of workflows and processes. Qualifications Strong foundation in operations and operations management, with the ability to support planning, coordination, and execution of day-to-day activities. Analytical skills to interpret data, monitor service and project status, and identify trends or issues requiring attention. Effective communication skills to collaborate with internal teams, technicians, and customers, both in writing and verbally. Customer service mindset, with the ability to handle inquiries professionally and support long-term client relationships. Proficiency with office productivity software (e.g., spreadsheets, word processing, email, and CRM or ticketing systems). Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Ability to work both on-site in Eden Prairie, MN and remotely, maintaining reliability and accountability. Prior experience in operations, logistics, or administrative support in a service or technical environment is beneficial. High school diploma or equivalent required; post-secondary education in business, operations, or a related field is a plus. #J-18808-Ljbffr