Program Support Specialist

Position Description

Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hourly Rate: $30 /per hour Location: 807 E. Main Street Work Days/Hours: 20 hours per week, Monday-Friday, shifts between 9 AM - 4 PM Be a part of the innovative team driving economic prosperity in Durham. Our Office of Economic & Workforce Development helps ensure that Durham has a strong and diverse economy by helping commercial enterprises locate and grow, supporting entrepreneurs and their ventures, managing targeted revitalization projects and preparing the local workforce to for our businesses and industries. If you share our passion for shared prosperity and seek opportunities to serve and grow in your career, join our team!

Duties/Responsibilities

Participant Data & Compliance Focus - Primary responsibility for data integrity, attendance verification, module completion tracking, and stipend eligibility documentation. - Ongoing monitoring of participant records to ensure compliance with program requirements. Youth Engagement & Events Focus - Primary responsibility for youth communication, participant support, orientation logistics, and event coordination. - Support youth engagement before, during, and after program activities. Core Duties & Responsibilities (Shared) - Serve as day-to-day support for hundreds of youth participants, responding to inquiries related to participation, attendance, stipends, program requirements, and events. - Maintain and manage large participant tracking databases and spreadsheets, ensuring accuracy across attendance, eligibility, module completion, and payment status. - Verify completion of required workforce readiness modules, certifications, and participation milestones tied to stipend eligibility. - Cross-check attendance records, documentation, and participation data prior to stipend processing to reduce errors, delays, and compliance risks. - Support stipend and payment coordination, including internal tracking, reconciliation, and preparation of required documentation. - Assist with in-person and virtual events, including orientations, workshops, site placements, and program close-out activities. - Coordinate closely with one another and the Program Manager to meet strict deadlines and respond quickly during high-volume periods. - Provide hands-on youth support, troubleshooting issues related to onboarding, participation barriers, and required forms or documentation.

Minimum Qualifications & Experience

• Associate's Degree OR EQUIVALENT.
• Valid NC Class C Driver's License.