Senior Patient Access Representative - Orthopedics

Senior Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Ctr Eau Claire

Location: Eau Claire, WI

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $25.50

Monday - Friday; 8:00 am - 5:00 pm. Orthopedics is a face paced department with various specialty providers. This position would entail scheduling for Orthopedics and Podiatry.

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following:

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
• May perform registration duties and work the front desk.
• May train and mentor new employees.
• May serve as an electronic medical record (EMR) super user.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work independently, as well as part of a team.
• Must always maintain confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
• Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful. Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.