Warehouse Manager

Salary: $117,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Professionals
Job Number: View phone number on click.appcast.io
Department: Warehouse Clearing
Opening Date: 06/22/2026
Closing Date: 7/3/2026 11:59 PM Central
Is this a union role?: No
Union Name: Salaried - 6
Position Grade: 6


Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service for our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system - no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Warehouse Manager is responsible for the overall leadership, management, and strategic direction of the Tollway's Central Warehouse Operations. This role ensures efficient inventory and asset management, timely order fulfillment and delivery, effective facility operation, and compliance with agency policies and goals. The Warehouse Manager works collaboratively across departments and external vendors to support operational efficiency and service excellence throughout the agency.

The Warehouse Manager reports to the Deputy Chief of Facilities & Fleet and the General Manager of Quality Control and Oversight. The following positions report directly to the Warehouse Manager: Warehouse & Materials Distribution Supervisor, Inventory Control Auditor, Messenger Services Supervisor, Warehouse Asset Manager, Inventory Planner, Clothing Room Supervisor, and the Property Control Manager. The Warehouse Manager will manage eight (8) direct reports and indirectly supervise a staff of approximately sixteen (16).

Essential Job Functions
The Warehouse Manager provides the Tollway with Central Warehouse operations support including inventory and asset management, audits, order and delivery expeditions, a delivery route system, and facility management. The Warehouse Manager will interact with every department within the agency as well as outside vendors.

• Train and develop inventory management and warehouse staff to operate efficiently in a customer service-oriented environment.
• Provide leadership and direction to the Tollway's Central Warehouse Operations team on inventory control, asset management, audits, order processing, delivery logistics, and facility management.
• Develop, implement, and maintain warehouse policies, procedures, and operational standards aligned with Tollway's goals and requirements.
• Oversee inventory planning, asset tracking, property control, and materials distribution to ensure accuracy, accountability and regulatory compliance.
• Manage and optimize delivery routes and distribution systems to ensure timely and cost-effective service.
• Coordinate with external vendors and suppliers to support procurement, deliveries, and inventory needs.
• Conduct regular meetings with supervisory staff to review performance, address challenges, and ensure coordination across all warehouse functions.
• Monitor operational performance, identify opportunities for process improvements, and implement efficiencies to enhance service delivery.
• Ensure compliance with applicable policies, safety standards and regulatory requirements.
• Manages department requests utilizing Central Warehouse materials, supplies, and services to meet the operational needs of the Tollway.
• Develop and implement policies and procedures for inventory and asset management providing control and accountability for purchases made by the Tollway.
• Develop and administer procedures for use by the Central Warehouse when responding to vendor problems and inquiries as to improving relationships and providing better service to the Tollway.
• Evaluates and analyzes the materials and inventory levels supported by Central Warehouse operations for determining stock performance and customer satisfaction.
• Coordinate and manage service interruptions associated with the annual physical inventory audit including unscheduled internal and external audits. Results of these audits are evaluated in determination of the Warehouse Manager's ability to master effective inventory control management.
• Prepare bid analyses and award recommendations for commodities and services.
• Administer and coordinate the performance of annual physical inventory counts and asset audits at all Tollway remote locations. The Warehouse Manager is responsible for improving accountability as it pertains to inventory control and documentation.
• Demonstrates the ability to effectively respond to daily disruptions within normal operations including reallocation of manpower resources as needed.
• Manage all mechanical, electrical, and janitorial requirements within the Central Warehouse facility ensuring all vehicles are assigned, maintained, and operating safely.
• Maintain the physical condition of the Central Warehouse through mechanical equipment planning and design ensuring efficient space utilization, quality, and budgetary targets of environmental objectives are met.
• Prepare and conduct annual performance evaluations of direct reports.
• Complete other duties or tasks as required or assigned.

Qualifications
Education (Required)

A high school diploma or equivalent is required.


Education (Preferred)
Associate's or Bachelor's degree in Supply Chain Management, Operations Management, or Business Management from a four-year accredited university.
Skills and Qualifications (required)

• Excellent knowledge of Microsoft Word, SAP, Excel, and Outlook.
• Attention to detail is required.
• Excellent verbal and written communication skills.
• Ability to interact effectively with various levels of management and to communicate well with staff and vendors.
• Ability to compose memos and reports.
• Ability to handle advanced tasks, experience in Vendor Managed Inventory warehousing planning.
• Five (5) years or more experience in warehouse inventory security, control, and asset management.
• Experience in managing warehouse operations from planning to acquisition to distribution and disposition of surplus equipment.
• Five (5) years or more of demonstrable relevant experience of a high degree of skill in accounting for property at a central location.
• Experience in managing logistics and distribution work.
• Knowledge of modern warehouse design methodologies and processes.
• Experience managing inventory at satellite locations.
• A valid Illinois Driver's license is required.
• This position will be required to be on call for emergency situations and overtime.
• Relevant experience in managing delivery personnel and operations, including experience administering labor-related contract obligations for several groups of union employees.
• Relevant experience in supervision of warehouse staff on different shifts.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.
At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!

MEDICAL, Rx, DENTAL, VISION BENEFITS

• Aetna Select Open Access (HMO) - Premium FREE!
• Aetna Choice POS II (PPO)
• Aetna Prescription, Dental and Vision included at no additional cost.
• EyeMed Vision Care Voluntary Coverage

FLEXIBLE SPENDING ACCOUNT

• Healthcare Flexible Spending Accounts (FSA)
  • Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
• Dependent Care Flexible Spending (DCAP)
  • Pre-tax account you put money into that you use to pay for dependent care costs.

TERM LIFE & AD&D INSURANCE

• Basic Term Life & AD&D - Premium FREE!
• Additional coverage available

TUITION REIMBURSEMENT

• Annual Reimbursement - $5,250

PAID TIME OFF

• Holidays
• Vacation
• Sick Leave
• Sick Leave Bank
• Bereavement Leave
• Parental Leave

EMPLOYEE ASSISTANCE PROGRAM (EAP)

• No cost services for employee and family.

STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS

• Pension Plan
• Non-Occupational and Occupational Disability
• Deferred Compensation/After-Tax ROTH
• NCPERS Voluntary Life and AD&D

01


It is a requirement to possess a high school diploma or General Equivalency Diploma (GED) certificate. Do you meet this requirement?

• Yes
• No

02


It is a requirement to have five (5) years or more of demonstrable relevant experience of a high degree of skill in accounting for property at a central location. Do you meet this requirement?

• Yes
• No

03


It is a requirement to have five (5) years or more experience in warehouse inventory security, control, and asset management. Do you meet this requirement?

• Yes
• No

04


It is a requirement to have a valid Illinois Driver's license. Do you meet this requirement?

• Yes
• No

05



Microsoft Outlook Proficiency:
Listed below are functions typically associated with Microsoft Outlook proficiency levels. Please carefully read the following prior to answering the question.

• Basic
  • Creating Emails and Attaching Files to Messages
  • Making Appointments and Changing the Time of Appointments
  • Customizing the Ribbon
  • Checking the Word Count
  • Working with Reminders
  • Moving Messages between Folders
  • Creating Signatures
  • Searching for and Flagging Messages
• Intermediate
  • Previewing Attachments
  • Categorizing Messages
  • Printing Calendars
  • Mentioning Contacts in the Body of an Email
  • Using Quick Parts
  • Creating Meeting Invitations
  • Using the Different views
  • Taking Meeting Notes
  • Writing Professional Emails
  • Inserting Online Pictures
  • Setting a Default Signature
  • Using Groups
  • Working with Printing Styles
• Advanced
  • Turning on the Week Number Settings
  • Setting Up Recurring Meetings
  • Working with Hyperlinks
  • Adding and Removing Columns
  • Working with Notes
  • Using the Bcc field
  • Requesting Read Receipts
  • Changing the Background Color of a Message
  • Creating Templates
  • Archiving Messages
  • Creating Rules
  • Printing Attachments
  • Assigning Tasks
• Expert
  • Exporting Calendars
  • Adding and Changing Time Zones
  • Applying Outlook Themes and Stationery to Messages
  • Attaching Email Messages to Other Messages
  • Using the Spelling and Grammar check
  • Specifying Default Fonts for unread messages
  • Setting Delayed Delivery Options
  • Encrypting Messages
  • Using the Smart Lookup Feature
  • Setting Permissions
  • Archiving and other useful features that assist Organization
  • Blocking Incoming Mail
  • Creating Tasks without opening Outlook

What is your proficiency level in Microsoft Outlook?

• No Experience
• Basic
• Intermediate
• Advanced
• Expert

06



Microsoft Excel Proficiency:
Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic This level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• Intermediate This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• Advanced This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.

What is your proficiency level in Microsoft Excel?

• No Experience
• Basic
• Intermediate
• Advanced

07



Microsoft Word Proficiency:
Listed below are definitions of Microsoft Word proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports.A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.
• Intermediate This level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges,and also perform basic work with existing Macros.A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• Advanced This level of skills is required in order to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements.A person with this level of skills is able to use and create a wide range of graphic effects and has full mastery of Macro commands.

What is your proficiency level in Microsoft Word?

• No Experience
• Basic
• Intermediate
• Advanced

Required Question