IT Support and Digital Innovation Analyst

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto? 

· Complimentary meal during shift

· Paid medical days and paid personal days

· Employer RRSP Matching Contributions

· Complimentary hotel nights and discounts at Hyatt properties around the world

· Extended Health and Dental benefits for you and your dependents 30 days after joining

· Tuition reimbursement program

· 2023, 2024 and 2025 Great Place to Work Certified  

SUMMARY

About the Role – IT Support and Digital Innovation Analyst

Salary Range: $55,000 to $62,000

Position Summary:

The IT Support and Digital Innovation Analyst supports the hotel’s day-to-day technology operations, ensuring reliable performance of systems that enable exceptional guest service and efficient hotel operations. This role is responsible for frontline technical support, system maintenance, compliance monitoring, and troubleshooting across hotel technology platforms.

In addition to core IT responsibilities, the IT Analyst will serve as the hotel’s AI Champion, helping departments adopt and optimize approved AI tools and digital solutions that improve guest experience, team productivity, communication, and operational efficiency.

The ideal candidate combines strong technical troubleshooting skills with curiosity, innovation, and a service-oriented mindset.

Key Responsibilities:

IT Operations & Support

· Provide daily technical support for hotel colleagues and operational systems

· Troubleshoot hardware, software, network, printer, telephony, POS, and peripheral issues

· Support guest-facing technologies including Wi-Fi, and in-room systems

· Assist with onboarding/offboarding activities including user setup, permissions, and equipment deployment

· Monitor system performance and escalate issues as required

· Maintain inventory of IT assets and equipment

· Coordinate with corporate IT teams, vendors, and service providers as needed

· Systems Maintenance & Administration

· Perform routine system maintenance, updates, and patch management

· Support backup processes and system recovery procedures

· Maintain documentation for IT procedures, configurations, and support activities

· Ensure technology standards are maintained across hotel operations

· Assist with implementation of new technologies and property system upgrades

· Ad hoc requests and projects as required by IT Manager

Compliance & Security

· Support compliance with Hyatt, brand, and corporate IT security standards

· Assist with cybersecurity awareness and best practices across departments

· Monitor and support compliance controls related to data privacy, access management, and system security

· Participate in audits, vulnerability remediation, and risk mitigation activities

AI & Innovation Champion

· Act as the property’s AI Champion by promoting practical and responsible use of approved AI tools

· Identify opportunities where AI and automation can improve guest experience and operational efficiency

· Support hotel departments in adopting AI solutions for communication, reporting, workflow efficiency, and service enhancement

· Provide training and guidance to colleagues on effective AI tool usage

· Partner with operational leaders to pilot innovative digital solutions

· Stay informed on emerging hospitality technology and AI trends