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Customer Service Rep

$25 - $28 per hour
Fairfield, CA
With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.
  • MANDATORY OVERTIME.

    • salary: $25 - $28 per hour
    shift: First
    work hours: 8 AM - 5 PM
    education: High School

    Responsibilities

    • Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
    • Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
    • Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
    • May calculate and prepare manual billings for non-routine, complex billing arrangements.
    • Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified/misapplied payments.
    • Performs other job-related duties as assigned.

    The essential functions of this role include:
    • working up to 3 hrs of overtime per week
    Skills
    • Customer Service
    • Data Entry
    • Billing
    • Payment Acceptance
    Qualifications
    • Years of experience: 2 years
    • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

    This posting is open for thirty (30) days.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.




    Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.




    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.



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Vacancy posted 4 days ago
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