Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience.

Responsibilities:
• Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions.
• Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up.
• Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments.
• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.
• Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement.
• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality.• 1 to 3 years of experience in a customer-facing position, with prior call center experience considered an advantage.
• Ability to work on-site five days per week in a corporate office call center environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Demonstrated active listening, problem-solving, organizational, and time-management abilities.
• Capacity to handle multiple tasks, meet deadlines, and maintain accuracy while working independently with limited supervision.
• Proficiency in Microsoft Teams, Outlook, Excel, and Word.
• Dependable, adaptable, customer-focused, and comfortable working in a fast-moving environment.
• Fluency in English is required; Spanish language skills are a plus.