Lumitracker Customer Service Manager

Lumitracker Customer Service Manager Frisco, Texas Garver’s internally developed mobile light data collection system, Lumitracker, has earned industry recognition and strong customer adoption. Garver is expanding Lumitracker’s presence and seeks a Customer Service Manager focused on building, strengthening, and sustaining long‑term relationships with municipal and Department of Transportation (DOT) and related clients. The role centers on account management, client partnership, and relationship‑driven growth. The ideal candidate will serve as a trusted advisor to public sector clients, ensuring long‑term success, repeat business, and expansion within existing and new accounts while representing Lumitracker as a strategic solution. Key Responsibilities Serve as the primary point of contact and relationship owner for clients, fostering long‑term, trust‑based partnerships. Build, maintain, and continuously strengthen relationships with city officials, public works leaders, DOT stakeholders, and key decision‑makers. Proactively identify opportunities to expand existing accounts, ensuring client retention and long‑term value creation. Manage multiple client accounts concurrently while maintaining a high level of responsiveness and service quality. Lead proposal development, negotiations, and contract discussions with a focus on long‑term partnership value. Deliver tailored presentations, product demonstrations, and strategic conversations aligned with client goals. Market Insight & Collaboration Gather client feedback and insights to inform relationship strategy and improve overall client experience. Stay informed on municipal and DOT priorities, funding trends, and infrastructure initiatives to better serve clients. Collaborate with internal teams to ensure Lumitracker offerings remain aligned with client needs. Advocate for client perspectives in shaping product improvements and service delivery enhancements. Preferred Qualifications Demonstrated success building long‑term partnerships within public sector or B2G environments. Strong understanding of municipal procurement processes and government contracting. Exceptional relationship‑building, communication, and presentation skills. Ability to manage and grow multiple client accounts simultaneously. Self‑motivated with the ability to thrive in a collaborative, client‑focused environment. Grow With Us Garver offers company‑paid professional memberships, support for industry licenses, and continuing education opportunities that foster a progressive atmosphere. Employees receive tools, resources, and an environment that nurtures leadership development, idea generation, and impactful projects. With competitive compensation, attractive benefits, and a comprehensive wellness program, Garver supports true work‑life balance. Founded in 1919, Garver is an employee‑owned engineering, planning, and environmental services firm serving aviation, transportation, buildings, federal, water, and wastewater markets, and more. Garver is committed to providing equal employment opportunities to all applicants and employees. #J-18808-Ljbffr GARVER LLC