PKI Service Desk Technician

Job Description

Job Description

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista, AZ.

• U.S. Citizen with an active DoW Secret Clearance 
• IAT Level II Certification equivalent or higher
• Mid Shift (see details below)
• Non-remote (relocation incentive available) 

The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) at Fort Huachuca, AZ. You will work across multiple technical teams, mission partners, and senior leaders to maintain secure workforce access, support enterprise PKI operations, manage IT assets, and assist with the deployment and sustainment of critical network and cybersecurity services.

In this position, you will provide Common Access Card (CAC), Public Key Infrastructure (PKI), and Registration Authority/Local Registration Authority (RA/LRA) support functions related to the issuance, renewal, revocation, suspension, recovery, and management of NIPRNet Alternate Smart Card Logon (ASCL), SIPRNet, and Deployed Forces network tokens. You will support PKI credentialing operations to ensure authorized users maintain secure access to Army networks, systems, applications, and mission-critical resources.

Become an integral part of a professionally diverse team while working at an industry-leading organization where work-life balance and employee development are prioritized. This opportunity offers exposure to innovative technologies, professional growth, and the ability to directly support Army cybersecurity operations and national defense missions.

Job Responsibilities:

• Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues.
• Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems.
• Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle.
• Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
• Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies.
• Monitor PKI infrastructure and associated systems to ensure operational availability, performance, and compliance with security requirements.
• Troubleshoot certificate validation, authentication, encryption, and smart card-related issues for end users and system administrators.
• Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements.
• Assist users with certificate enrollment, installation, renewal, and recovery procedures.
• Maintain accurate records of certificate inventories, system configurations, and support activities.
• Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required.
• Assist with routine system maintenance, software patches, upgrades, and version updates for PKI and access-control systems.
• Participate in the deployment, testing, and implementation of new PKI applications, tools, and services.
• Implement approved changes to PKI infrastructure in accordance with established change management and security procedures.
• Review system logs, alerts, and audit records to identify and resolve potential security or operational issues.
• Collaborate with cybersecurity, network, server, and application teams to troubleshoot and resolve PKI-related incidents.
• Support compliance, audit, and security initiatives by maintaining documentation and adhering to organizational policies and industry best practices.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Shift Information: 

• Initial training period: Two (2) weeks on the Day Shift
• Mid Shift (Fixed Schedule)
• Sunday – Wednesday
• 10:00 PM – 8:00 AM (Local Time)

• U.S. Citizen with an active DoW Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or a minimum of two (2+) years of relevant experience supporting enterprise IT systems.
• Experience supporting Public Key Infrastructure (PKI) environments, including troubleshooting certificate, authentication, access, and encryption-related issues.
• Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI systems and services.
• Knowledge of cybersecurity principles, identity and access management, and best practices for protecting sensitive data and PKI infrastructure.
• Current Computing Environment (CE) certification, or the ability to obtain the required certification within 90 days of hire.

Preferred:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.
• Experience supporting information technology systems within a Department of Defense (DoD) or other regulated government environment.
• Demonstrated troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues in mission-critical environments.
• Self-motivated professional with the ability to work independently and manage multiple priorities with minimal supervision.
• Experience providing technical support and customer service for mission-critical systems, including support for senior leaders and VIP users.
• Strong written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Excellent organizational skills, attention to detail, and the ability to prioritize competing requirements in a fast-paced operational environment.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.