Director of Operations

Role Overview We are seeking a Director of Operations to lead and scale our state of Michigan business. This is a hands‑on leadership role responsible for driving growth, managing day‑to‑day operations, and building the infrastructure needed to scale. You will oversee intake, caregiver onboarding, scheduling, compliance, and overall performance across the state. Key Responsibilities Operations Management Oversee daily operations of Michigan home care services Ensure all client hours are staffed and services are delivered consistently Manage scheduling, caregiver coverage, and call‑outs Build and refine internal processes for efficiency and scalability Intake & Growth Oversee new client intake from referral to service start Work closely with caseworkers and referral sources Drive growth through relationship‑building and community outreach Ensure fast turnaround from referral to active case Caregiver Management Lead hiring, onboarding, and retention of caregivers Ensure caregivers are trained, compliant, and performing at a high level Manage performance issues and maintain accountability Compliance & Documentation Ensure compliance with Michigan Medicaid Home Help requirements Oversee documentation, timekeeping, and audit readiness Maintain organized internal systems and records Team Leadership Manage intake coordinators, schedulers, and admin staff Set KPIs and hold team accountable to performance metrics Build a strong, execution‑focused culture Qualifications 3+ years experience in home care, healthcare operations, or a similar field Michigan Medicaid Home Help experience preferred Experience managing teams and operations Strong organizational and problem‑solving skills Ability to operate in a fast‑paced, high‑growth environment What We’re Looking For An operator, not just a manager Someone who takes ownership and executes Someone who can build systems, not just follow them Someone who moves fast and gets things done Someone who can balance growth with compliance Compensation & Growth Competitive base salary (based on experience) Performance‑based bonuses tied to growth and operational metrics Opportunity to grow into a senior leadership role as the company expands #J-18808-Ljbffr SM Staffing