Job Advert Landside Operations Coordinator | HVN

Landside Operations Coordinator

Avports is seeking a motivated and detail-oriented Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN).

HVN is undergoing a major transformation, including a new terminal and expanded operationscreating an exciting opportunity to join a growing team focused on delivering safe, efficient, and customer-focused airport operations.

In this role, you will support the safe and efficient operation of airport landside areas, including roadways, parking, passenger flow, and terminal support functions. You will play a key role in coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.

Key Responsibilities

• Monitor and control traffic flow across roadways, curbsides, and parking areas
• Support passenger flow, wayfinding, and overall terminal operations
• Respond to incidents, emergencies, and service requests in accordance with airport procedures
• Address passenger inquiries and concerns, ensuring timely resolution and a positive experience
• Conduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readiness
• Monitor parking and curbside operations to support efficient service and revenue control
• Oversee activities on the terminal ramp, including fueling coordination and ground support operations
• Escort vendors and contractors and ensure compliance with safety and operational standards
• Support airport security programs, including monitoring access control, surveillance systems, and inspections
• Assist with snow and ice operations and weather response as needed
• Maintain operational logs, incident reports, and communicate updates to leadership

What You Bring

• High school diploma required; technical training or associate's degree preferred
• At least one (1) year of experience in airport operations, security, or a related field (or equivalent education)
• Basic knowledge of airport environments, operations, or safety procedures
• Strong customer service skills and ability to work in a high-volume, public-facing environment
• Ability to remain calm and make sound decisions in dynamic or emergency situations
• Strong communication, organizational, and problem-solving skills
• Valid driver's license and ability to obtain airport driving privileges

Additional Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States without sponsorship
• Must successfully pass TSA background screening and obtain airport security clearance
• Must meet FAA Part 139 training and operational requirements

Work Environment

• Primarily works in a busy airport terminal and landside environment, including passenger areas, curbside, roadways, and parking facilities, with occasional access to airside locations
• Regular exposure to passenger traffic, vehicle activity, varying weather conditions, and moderate noise levels, requiring continuous movement and situational awareness
• This is an essential position requiring availability for shift work, including nights, weekends, holidays, and emergency response, supporting 24/7 airport operations.

Why Join Avports

• Be part of a growing airport with significant development and expansion
• Work in a hands-on operational role with real impact on passenger experience
• Join a company with a strong aviation legacy and growth trajectory
• Gain experience in a dynamic, safety-critical environment

Compensation & Benefits

Avports offers a competitive compensation package and benefits, which may include:

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities

Apply Today

If you are looking to build your career in airport operations and thrive in a fast-paced, team-oriented environment, we encourage you to apply!