Bilingual Tax Return Resolution Specialist

Job Description

Job Description

Company Description:  The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description:  Tax Return Resolution Specialists contact taxpayers to resolve electronically transmitted returns that the IRS has rejected, troubleshoot tax return diagnostic issues, and assist in other administrative work. Tax Return Resolution Specialists work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753). Our seasonal jobs offer flexible schedules : full-time and part-time including weekdays, evenings, and weekends.

Temporary Position: Mid-December 2026 – April 2027.

Primary Duties/ Responsibilities 

• Assist Transmitting Managers to ensure all returns are transmitted (as applicable) and all rejected returns are resolved correctly, professionally, and in a timely fashion
• Communicate with taxpayers regarding missing or incorrect tax return information and effectively explain any issues that arise in transmitting the return
• Assist in configuring tax preparation software settings for each tax site
• Serve as a point of contact for Site Managers and a resource in resolving software and return-related issues
• File client paperwork and maintain organized records in the Transmitting office
• Effectively use email, scanning software, Google Drive, and other technology in program operations

• Protect client confidentiality
• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)
• Learn about our seasonal positions at

Minimum Requirements

• Strong interpersonal skills
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiency in English

Preferred Requirements 

• Written and verbal proficiently in English and Spanish

Physical Requirements 

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$19.00- 20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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