Assistant Director - Student Financial Aid

Scheduled Hours 37.5 Position Summary Under the supervision of the Senior Assistant Director of Student and Family Engagement, the Assistant Director is responsible for providing financial assistance counseling to prospective and current students and/or their parents to afford their WashU education. The position requires the counselor to work in a service-oriented and fast-paced team environment that will actively support the department and the university’s student recruitment and retention goals. Ability needed to work occasionally outside of standard university work hours. Job Description Primary Duties & Responsibilities: Interacts with prospective and current students and/or their families, to provide information about financial aid in general, financing opportunities unique to WashU, and answer billing inquiries. Exercises professional judgment interpreting policy and procedures to ensure accurate consideration of each applicant’s special circumstances. Maintains student files for compliance with federal, state, and university policies. Maintains confidentiality of all matters pertaining to the processing of financial aid. Communicates accurately, effectively, professionally, and in a timely manner with students, parents, and campus constituents. Responsible for the delivery of financial aid presentations, as well as other outreach activities on and off campus, sometimes outside of SFS business hours and on occasional weekend days. Represents the department at special university events such as recruiting visits, orientations, and other campus related functions. Participates in appropriate professional associations and training. Monitors and stays current on all financial aid regulations at the federal, state, and institutional levels. Responsible for completing institutional and departmental retention and recruitment related projects and activities. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment. As conditions merit, this position may be required to work remotely. Travel and attendance at events on and off campus is necessary. Work outside of normal business hours is necessary throughout the year. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC Typing). Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Relevant Experience (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Preferred Qualifications: 3 years of financial aid or related experience, or 7 years total financial aid experience. Ability to maintain effective working relationships and address the potential and current needs of students. Ability to work with sensitive information and maintain confidentiality. Attention to detail and accuracy, time management skills, and follow-through. Ability to use proprietary software systems. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Communication, Confidentiality, Customer Service, Deadline Management, Decision Making, Detail-Oriented, Fast-Paced Environments, High Accuracy, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Oral Communications, Organizing, PowerPoint Presentations, Problem Solving, Service Oriented, Sound Judgment, Strategic Planning, Teamwork, Time Management, Work Collaboratively, Working Independently, Written Communication Grade G10 Salary Range $49,700.00 - $82,100.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)